Shari Keen
Summary
Well-qualified professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
29
29
years of professional experience
Work History
Real Estate Agent
RE/MAX Precision
03.2021 - Current
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
Independent Wine Consultant
WineShop At Home
07.2011 - Current
- Organized and conducted wine tasting events to generate interest in new products and drive sales.
- Educated customers on proper wine storage techniques, improving their overall experience with purchased products.
- Maintained detailed records of customer preferences, enabling targeted marketing efforts for future promotions or events.
- Built and managed a team of over 200 independent consultants throughout the Midwest.
- Trained at various local and national events on different aspects of the wine business.
Real Estate Agent
Iowa Realty
10.2019 - 03.2021
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Strengthened professional reputation through consistently positive client reviews and referrals from satisfied customers.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
Property Claims Manager
Allied Insurance Company
08.2004 - 08.2005
- Managed a high volume of property claims, ensuring accurate assessments and prompt settlements.
- Coordinated catastrophe response efforts, providing support to affected communities during natural disasters or large-scale events.
- Oversaw a team of claims professionals, fostering a collaborative work environment focused on achieving common goals.
- Evaluated team performance metrics and implemented initiatives to drive continuous improvement in service quality.
Corporate Trainer
Allied Insurance
08.2003 - 08.2004
- Boosted employee engagement by developing and implementing interactive training sessions.
- Enhanced corporate culture by conducting team-building activities and workshops.
- Supported company growth by designing targeted training programs for new hires.
- Collaborated with department managers to identify skill gaps and develop tailored training solutions.
Property Claims Adjuster
GuideOne Insurance
10.1998 - 08.2003
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Collaborated with contractors to verify repair estimates, ensuring fair settlements for both policyholders and company.
- Conducted thorough inspections to document property damages, resulting in accurate claim evaluations.
Corporate Systems Trainer
GuideOne Insurance
10.1997 - 10.1998
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
- Ensured consistent messaging across all training materials by adhering to corporate branding guidelines.
- Traveled throughout our offices in the US to provide training to the entire company on new computer system.
Casualty Claims Adjuster
GuideOne Insurance
01.1995 - 10.1997
- Improved claim resolution times by efficiently managing caseloads and prioritizing urgent cases.
- Reduced litigation expenses for the company by negotiating fair settlements with claimants and attorneys.
- Conducted thorough investigations of complex claims, gathering information from various sources to make informed decisions on coverage eligibility.
- Managed litigated claims through settlement negotiations or trial preparation, minimizing potential financial exposure for the company.
Education
Bachelor of Science - Insurance
Drake University
Des Moines, IA12.1994
Skills
- Contract Negotiation
- Social Media Marketing
- Strong Organizational Skills
- Negotiation
- Sales Presentations
- Time Management
- Client Relations
- Presenting
- Accomplished in Commission Sales
Accomplishments
- RE/MAX Central Executive level.
- Top ten national sales award for WineShop at Home consecutive years.
- Trip earner for top sales at WineShop at Home 7 consecutive years.
Timeline
Real Estate Agent
RE/MAX Precision
03.2021 - Current
Real Estate Agent
Iowa Realty
10.2019 - 03.2021
Independent Wine Consultant
WineShop At Home
07.2011 - Current
Property Claims Manager
Allied Insurance Company
08.2004 - 08.2005
Corporate Trainer
Allied Insurance
08.2003 - 08.2004
Property Claims Adjuster
GuideOne Insurance
10.1998 - 08.2003
Corporate Systems Trainer
GuideOne Insurance
10.1997 - 10.1998
Casualty Claims Adjuster
GuideOne Insurance
01.1995 - 10.1997
Bachelor of Science - Insurance
Drake University
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