Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic
Open To Work

Shari Nettles

Onalaska

Summary

Customer service expert skilled in managing high call volumes and addressing customer needs swiftly. Demonstrates strong problem-solving capabilities and effective communication, fostering customer relationships and contributing to team objectives across various remote work settings.

Overview

5
5
years of professional experience

Work History

Call Center Representative

Verizon
01.2022 - 01.2025
  • Handled high volume of incoming calls, consistently meeting performance metrics to support team goals
  • Delivered exceptional customer service by promptly addressing inquiries and resolving issues, ensuring customer satisfaction
  • Established rapport with customers through active listening, empathy, and personalized interactions, enhancing customer loyalty
  • Worked remotely to support team objectives

Customer Service Representative

Rentpath, Inc
01.2020 - 01.2022
  • Communicated availability, pricing, and upsold amenities to prospective residents to enhance leasing opportunities
  • Worked remotely to assist clients with inquiries
  • Scheduled appointments to view properties
  • Entered customer information to maintain accurate records for service follow-up
  • Managed maintenance calls to ensure timely resolution of resident issues

Education

Associate’s Degree - Office Systems Technology

Odessa College
Odessa, TX
12-2014

Skills

  • Customer service
  • Communication
  • Remote work coordination
  • Problem solving
  • Conflict resolution
  • Active listening
  • Leadership

Work Preference

Job Search Status

Open to work

Work Type

Part TimeFull Time

Location Preference

Remote

Salary Range

$45000/yr - $200000/yr

Timeline

Call Center Representative

Verizon
01.2022 - 01.2025

Customer Service Representative

Rentpath, Inc
01.2020 - 01.2022

Associate’s Degree - Office Systems Technology

Odessa College
Shari Nettles