Sharice Caston
Champaign,IL
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager of Operations
Dottys Slots And Video Poker
Champaign, IL
02.2018 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Upheld great standards of leadership for employees, consistently leading by example
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
- Promoted positive customer experience through day-to-day supervision and management of Dottys facility.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Assisted in recruiting, hiring and training of team members.
Kitchen Manager
County Market Grocery Store
Champaign, IL
02.2014 - 02.2018
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Followed standardized recipes set by County Market lunch and dinner meals.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Cook's Helper
University Of Illinois
Champaign, IL
05.2011 - 05.2014
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Distributed food during busy peak periods to drive customer satisfaction.
Banquet Server
Holiday Inn
Champaign, IL
01.2006 - 07.2008
- Guided arriving guests to tables, took drink orders and relayed information to bartenders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Circulated appetizer and drink trays smoothly around events to offer selections to guests.
- Arranged linens and table settings according to seating plan and event theme.
- Prepared serving and appetizer trays and set tables at diverse events.
Customer Service Associate
Bergner's Department Store
Champaign, IL
09.2005 - 02.2007
- Executes excellent sales floor merchandising and selling.
- Responded to customer requests for products, services and company information.
- Provided information regarding charge accounts and loyalty programs.
Customer Service Representative
AmeriCall
Champaign, IL
05.2003 - 02.2005
- Answered constant flow of customer calls with minimal wait times.
- Telemarketing Calls
Education
GED -
Parkland College
Champaign, IL05.2006
Skills
- Program Optimization
- Employee Motivation
- Focus and Follow-Through
- Team Leadership
- Recruitment and Hiring
- Training Management
- Customer Service Management
- POS Terminal Operations
- Staff Scheduling
- Money Handling
Certification
Seller/Server Certification
National Registry Of Food Safety Professionals
Timeline
Manager of Operations
Dottys Slots And Video Poker
02.2018 - Current
Kitchen Manager
County Market Grocery Store
02.2014 - 02.2018
Cook's Helper
University Of Illinois
05.2011 - 05.2014
Banquet Server
Holiday Inn
01.2006 - 07.2008
Customer Service Associate
Bergner's Department Store
09.2005 - 02.2007
Customer Service Representative
AmeriCall
05.2003 - 02.2005
GED -
Parkland College