SHARIDAN KLINGINSMITH
Bonneau,SC
Summary
Experienced and dedicated professional with over 10 years of expertise in customer service, organization, and communication. Demonstrates strong ability to provide discreet information while showing compassion towards all patients during interactions. Possesses extensive knowledge in streamlining front office activities to enhance efficiency and improve customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Food Lion
07.2024 - Current
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Redeemed coupons to discount purchases.
Bus Monitor
First Student- North Charleston, SC
08.2023 - Current
- Knowledge of route and remains alert to monitor the welfare of passengers while in route
- Communicate behavior problems and conditions of various stops with the driver
- Load and unload children with varying physical, mental, emotional disabilities and disorder on and off the bus
Sales Floor Representative
Dazzle Up – North Charleston, SC
11.2018 - 08.2019
- Processed customer transactions with POS register system to accurately handle cash, card and mobile payments
- Supported accurate inventory control by carefully checking new shipments, counting products and following correct labeling procedures
- Kept the back room neat and clean, removing debris and placing products in appropriate locations
- Re-priced items and changed signage to reflect new amounts and support promotions.
Barista Trainer
Starbucks – Moncks Corner, SC
12.2017 - 11.2018
- Stayed on top of dynamic, fast-paced demands by using good multitasking skills and delegating work
- Prevented losses by monitoring employees' handling of cash and use of supplies
- Taught staff how to prepare and display food items for maximum sales
- Prepared and served coffee, tea and hot cocoa
- Cleaned prep areas and replenished supplies to maintain a safe and healthy work environment.
Barista Shift Lead
Harris Teeter Starbucks – Mount Pleasant, SC
03.2015 - 03.2018
- Arranged merchandise to appeal to customers, rotating out stock and creating attractive displays
- Trained staff in a wide range of hot and cold drinks and detailed off-menu preparations popular with customers
- Minimized schedule conflicts, organizing employee time sheets and leave schedules based on availability and service demand
- Served correct portion sizes and accurately weighed price-per-pound products
- Offered product samples to promote featured items and drive sales.
Education
Associate Degree, Health Information Fundamentals with Lab and Practicum, Medical Terminology/ Anatomy, Legal and Regulatory Issues in Health Care, Data Applications & Healthcare Quality with Lab, ICD-10-CM/PCS Coding, CPT/HCPS Coding, Health Services and Information Systems, Health Insurance and Reimbursement, EHR Go - Health Information Technology
DeVry University
Undergraduate Certificate, Health Information Processes with Lab, Medical Terminology/ Anatomy, Pathopharmocology, ICD-10-CM/PCS Coding, CPT/HCPS Coding, Health Services and Information Systems, Health Insurance and Reimbursement, EHR Go - Medical Billing and Coding
DeVry University
Skills
- Customer Service
- Computer Skills
- Critical Thinking
- Anatomy
- Communication Skills
- Detail Oriented
- Physiology
- Administrative Support
- Patient Scheduling
- HIPAA Guidelines
- OSHA
- Data Entry
- Front Office Support
- Medical Terminology
- Problem Solving
- HIPAA Compliance
- ICD-10 Proficiency
Certification
AHIMA Certified Coding Associate, 11/2023
Timeline
Customer Service Cashier
Food Lion
07.2024 - Current
Bus Monitor
First Student- North Charleston, SC
08.2023 - Current
Sales Floor Representative
Dazzle Up – North Charleston, SC
11.2018 - 08.2019
Barista Trainer
Starbucks – Moncks Corner, SC
12.2017 - 11.2018
Barista Shift Lead
Harris Teeter Starbucks – Mount Pleasant, SC
03.2015 - 03.2018
Associate Degree, Health Information Fundamentals with Lab and Practicum, Medical Terminology/ Anatomy, Legal and Regulatory Issues in Health Care, Data Applications & Healthcare Quality with Lab, ICD-10-CM/PCS Coding, CPT/HCPS Coding, Health Services and Information Systems, Health Insurance and Reimbursement, EHR Go - Health Information Technology
DeVry University
Undergraduate Certificate, Health Information Processes with Lab, Medical Terminology/ Anatomy, Pathopharmocology, ICD-10-CM/PCS Coding, CPT/HCPS Coding, Health Services and Information Systems, Health Insurance and Reimbursement, EHR Go - Medical Billing and Coding
DeVry University
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