Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Sharifah Duren

Irvington,NJ

Summary

Excellent organizational skills, resourceful, highly adaptable in various settings. Unique ability to multi-task while maintaining focus on priority assignment. 10+ years of supervisory and management experience, fast learner with a reputation for displaying professionalism, integrity and ability to create order from chaos. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

Carnival Cruise Lines
08.2020 - 03.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Garment Inspector

Rent the Runway
05.2019 - 05.2020
  • Dry Cleaner, fabric care & inspection, inventory control
  • Adhered to safety protocols

Picker

Amazon Fresh
02.2018 - 04.2019
  • Picking, prepping and packing items for customer with accuracy
  • Inventory control, inspection and evaluation, maintained proper documentation

Warehouse Teammate

Active Staffing
11.2015 - 11.2016
  • Sorting, packing, and prepping food products
  • Inventory control, inspection and evaluation, maintained proper documentation
  • Adhered to safety protocols

Warehouse Teammate

Lyneer Staffing
06.2014 - 08.2015
  • Receive, count and verify incoming shipments
  • Stock warehouse and maintain order and safety
  • Monitor inventory levels

Warehouse Teammate

Remedy Staffing
04.2014 - 05.2014
  • Sorted packages to the assigned belts
  • Scanned packages into the correct destinations

Treat Team Member

Rita's Italian Ice
11.2013 - 01.2014
  • Cashier, took customers' orders
  • Maintained a clean and safe work environment

Part-Time Supervisor

U.P.S
12.2000 - 02.2010
  • Supervised 20+ employees at any given time
  • Responsible for making sure production was maintained
  • Responsible for making sure the employees were working safely
  • Responsible for human resources assignments regarding onboarding, training and termination

Education

Business Management & Accounting Classes

Essex County College
Newark, NJ
01.2016

Skills

  • Customer Service
  • Payroll
  • Cash Handling
  • Data Filing
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Money handling abilities
  • Payment Processing
  • Paperwork Processing
  • Staff Training

Timeline

Customer Service Representative

Carnival Cruise Lines
08.2020 - 03.2022

Garment Inspector

Rent the Runway
05.2019 - 05.2020

Picker

Amazon Fresh
02.2018 - 04.2019

Warehouse Teammate

Active Staffing
11.2015 - 11.2016

Warehouse Teammate

Lyneer Staffing
06.2014 - 08.2015

Warehouse Teammate

Remedy Staffing
04.2014 - 05.2014

Treat Team Member

Rita's Italian Ice
11.2013 - 01.2014

Part-Time Supervisor

U.P.S
12.2000 - 02.2010

Business Management & Accounting Classes

Essex County College
Sharifah Duren