Sharita Loina
Newark,Delaware
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Aston Carter
Newark, DE
2021.09 - 2022.09
- Provide quality customer service and support BNY Mellon BTS Customer Service Departments on a daily basis, including: Phone interaction, problem resolution and account transaction processing in a timely manner
- Provide product knowledge and technical assistance as necessary
- Respond to customer inquiries
- Enter information a computerized database
- Communicate any problems or issues to management
- Investigates and corrects errors in customer accounts and statements
- Helps resolve complicated customer complaints
- Coordinate and expedites customer inquiries to other departments for resolution
Customer Care Advisor
Sallie Mae
Newark, Delaware
2020.12 - 2021.09
- Helped customers get quick and efficient support and provide them with solutions based on my knowledge of Sallie Mae products and services.
- Handle mostly inbound calls, that can range from answering something as simple as general questions to the complexity of educating customers on how to successfully transition into repayment of their loans and ways that we can provide assistance.
- Executed call flow strategies and leverage good judgment to assist customers with payments, repayment options, and take ownership of and research situations regarding their loans.
- Collaborated with others by working together in small teams focused on key performance metrics.
Customer Service Representative
The Cat Doctor
Philadelphia, PA
2020.01 - 2020.08
- Answer incoming calls; direct them to other team members as needed.
- Schedule appointments and send out appointment confirmations.
- Look through Rx and Rx Food requests, get the doctor's approval and call in prescriptions to various pharmacies.
- Welcome clients into clinic, check in patients, gather all necessary paperwork for clients to fill out.
- Use computer system to accurately enter and retrieve records, reports, enter fees and charges, and maintain the database, generate callback reports and other reports as directed.
- Exercise technical knowledge of heartworm, flea, and parasite prevention as well as answering questions and concerns of the clients.
- Prepare patient records prior to visit, and note any need for vaccinations during visits
- Send patient records over to other animal hospitals and emergency centers.
- Take payments via, cash, electronically, or check
Concierge
Planned Companies
Philadelphia, PA
2019.01 - 2019.05
- Politely greet and screen all residents and guests, help with any inquiries regarding maintenance, parking lots, deliveries, etc.
- Maintain front desk's concierge book to provide visitors with access to relevant local information.
- Receive packages, scan them into our notification system, organize them by apartment and retrieve them for residents.
- Monitor all security cameras, immediately respond to emergencies and write up incident reports
Assistant Manager
Acceptance Now
Philadelphia, PA
2015.03 - 2018.06
- Converted referrals into rent-to-own furniture agreements in partnership with sales associates at Raymour & Flannigan Outlet and Bob's Discount Furniture stores.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Took monthly payments via phone or in person.
- Made cold calls daily to potential customers or old customers in good standing.
Cashier
The Fresh Grocer
New Philadelphia, OH
2013.03 - 2015.08
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Counted cash in register drawer at beginning and end of shift.
- Reviewed weekly sales circulars and monitored price changes.
Education
High School Diploma -
Overbrook High School
Philadelphia, PA 2003.09 - 2006.06
Incomplete - Medical Assistant Certification
Prism Career Institute
Upper Darby, PA 2010.08 - 2012.02
No Degree - Business Administration
DeVry University
Villa Park, IL 2001.05 -
Timeline
Customer Service Representative
Aston Carter
2021.09 - 2022.09
Customer Care Advisor
Sallie Mae
2020.12 - 2021.09
Customer Service Representative
The Cat Doctor
2020.01 - 2020.08
Concierge
Planned Companies
2019.01 - 2019.05
Assistant Manager
Acceptance Now
2015.03 - 2018.06
Cashier
The Fresh Grocer
2013.03 - 2015.08
Incomplete - Medical Assistant Certification
Prism Career Institute
2010.08 - 2012.02
High School Diploma -
Overbrook High School
2003.09 - 2006.06
No Degree - Business Administration
DeVry University
2001.05 -