Sharita McQueen
Dallas,TX
Summary
Detail-oriented Auto Claims Associate with proven experience in claims processing, evaluation, and customer service. Known for exceptional communication and teamwork skills that enhance client satisfaction and ensure adherence to industry guidelines.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Auto Claims Associate
State Farm Insurance Company
Dallas, TX
03.2024 - Current
- Processed claims using internal software systems efficiently and accurately.
- Evaluated claims for accuracy and completeness per company guidelines.
- Collaborated with team members to resolve discrepancies in claim submissions.
- Handled high volume of claims while ensuring adherence to quality standards and timely processing.
- Provided exceptional customer service to ensure client satisfaction throughout the claims process.
- Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
Auto Claims Associate
State Farm
Dallas, TX
09.2022 - 12.2022
- Reviewed auto insurance claims to ensure accuracy and completeness, mitigating potential errors.
- Collaborated with repair shops to assess vehicle damages, facilitating fair settlements for policyholders.
- Communicated with policyholders to gather necessary claim information.
- Processed claims using company software, ensuring timely handling and enhancing customer satisfaction.
- Assisted team members in resolving complex claim issues.
- Maintained detailed records of claims and customer interactions.
Education
Some College (No Degree) - Business Communication
University of Phoenix
Tempe, AZ04-2026
Skills
- Claims processing
- Claims evaluation
- Documentation management
- Attention to detail
- Customer service
- Team collaboration
- Effective communication
Certification
- Notary Public
- Life Insurance Agent
- Insurance Adjuster
- Cosmetologist
Timeline
Auto Claims Associate
State Farm Insurance Company
03.2024 - Current
Auto Claims Associate
State Farm
09.2022 - 12.2022
Some College (No Degree) - Business Communication
University of Phoenix