Sharita Parks
Jack Mabley
Dixon,IL
13
years of professional experience
Dynamic Mental Health Technician with proven expertise at Jack Mabley in crisis intervention and behavior management. Skilled in de-escalation techniques and patient safety management, I fostered supportive environments that enhanced patient engagement and well-being. Recognized for effectively collaborating with multidisciplinary teams to deliver exceptional care and improve patient outcomes.
Work History
Mental Health Technician
5 Years 6 Months- Monitored patient behavior and reported changes to nursing staff for timely intervention. 2. Assisted with daily living activities, supporting hygiene, meals, and structured routines. 3. Documented observations accurately in clinical records, maintaining compliance with care standards. 4. De-escalated crisis situations using calm communication and approved intervention techniques. 5. Supported therapeutic activities and group sessions, reinforcing treatment plans and patient engagement. 6. Maintained safe, orderly unit conditions by following behavioral health protocols and procedures. 7. Observed vital signs and patient status, escalating concerns to clinical team promptly. 8. Collaborated with multidisciplinary staff to coordinate consistent, patient-centered care. 9. Mentored new technicians on unit expectations, documentation practices, and safety procedures.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Hospitality Worker
2 Years 5 Months- Supervised banquet setup, service, and breakdown tasks across hospitality events.
- Trained new staff on customer service standards, sanitation, and event procedures.
- Coordinated with kitchen and front-of-house teams to maintain smooth service flow.
- Monitored cleanliness, safety, and presentation standards throughout guest service areas.
- Assisted with food and beverage service while resolving guest requests promptly.
- Organized supplies, linens, and equipment to support efficient event operations.
- Inspected service areas for compliance with sanitation and hospitality requirements.
- Adapted quickly to shifting event needs while maintaining consistent service quality.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
Cashier
3 Years 5 Months- Greeted guests promptly and processed orders accurately at register and drive-thru
- Operated POS system to enter menu items, apply discounts, and issue receipts
- Handled cash, card, and mobile payments while balancing drawer transactions
- Communicated menu options clearly and supported suggestive selling for combo meals
- Maintained clean front counter, dining area, and service stations throughout shift
- Coordinated with kitchen staff to support fast, efficient service during rush periods
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
GED
Skills
De-escalation techniques
Behavior observation
Stress reduction techniques
Suicide prevention
Behavior management
Patient safety management
Crisis intervention
Behavioral management
Timeline
Mental Health Technician
Jack Mabley
01.2021 - 07.2026Read More
Hospitality Worker
Malone Staffing Solutions
12.2016 - 05.2019Read More
Cashier
Popeyes Chicken
02.2013 - 07.2016Read More
Lakeland Community College
GED
Read More