Sharla Henley
Covington,GA
Summary
Personable Customer Service Agent offering 10+ years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Life and Health Insurance Agent
The Alliance
Covington, GA
06.2020 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommend products to customers, thoroughly explaining details.
- Delivered prompt service to prioritize customer needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Legal Clerk
Labovick Law Group
Palm Beach Gardens, FL
07.2021 - 11.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Assisted customers by answering questions and responding to inquiries.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Effective liaison between customers and internal departments.
Eligibility Specialist II
Department Of Human Services
St Thomas, US Virgin Islands
04.2007 - 01.2018
- Managed processing of financial assistance and food stamp benefits applications.
- Improved operations through consistent hard work and dedication.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing client's needs and resolving concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Charlotte Amalie High School
US Virgin Islands06.1996
Skills
- Oral and written communication
- Creative problem solving
- Data Entry
- Listening Skills
- Basic Computer experience
- Time Management
Certification
Life And Health License
Board Certified Credit Consultant
Timeline
Legal Clerk
Labovick Law Group
07.2021 - 11.2021
Life and Health Insurance Agent
The Alliance
06.2020 - Current
Eligibility Specialist II
Department Of Human Services
04.2007 - 01.2018
High School Diploma -
Charlotte Amalie High School
Life And Health License
Board Certified Credit Consultant
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