Sharla Hernandez
Waffle House
AUSTIN,TX
2
Languages
1
Certification
7
years of professional experience
Bilingual Server experienced in delivering outstanding customer service and ensuring order accuracy to enhance guest satisfaction. Streamlined operations and improved team efficiency through effective communication and collaboration, fostering a welcoming atmosphere. Maintained high standards of cleanliness and efficiency to guarantee positive dining experiences for all patrons.
Work History
Server
5 Years 7 Months- Delivered exceptional customer service in a fast-paced environment to enhance guest satisfaction.
- Coordinated teamwork among staff during busy shifts to optimize workflow and service speed.
- Trained new servers on menu items, safety protocols, and customer interaction techniques.
- Operated point-of-sale system efficiently to process orders and manage transactions accurately.
- Maintained cleanliness and organization of dining area to ensure compliance with health standards.
- Developed training materials for new hires, improving onboarding process effectiveness.
- Streamlined daily operations, enhancing service efficiency and guest satisfaction.
Server
1 Year 11 Months- Monitored stock levels and placed supply orders to maintain inventory management.
- Implemented upselling techniques that contributed to increased sales and improved revenue generation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted with inventory management by monitoring stock levels and placing supply orders as needed.
Education
High School Diploma
Skills
Food service
Order Accuracy
Cash handling
Multitasking
Exceptional customer service
Menu familiarity
Bilingual Spanish
Cleaning and organization
Time Management
Conflict Resolution
Team Collaboration
Certification
TABC Certified - Texas Alcoholic Beverage Commission 2026-2028
Languages
Spanish
English
Timeline
Server
Waffle House
01.2021 - 08.2026Read More
Server
La Palapa Grill & Cantina
02.2019 - 01.2021Read More
Normal School Tejupilco
High School Diploma
Read More