Sharla Mandere
La Mesa,CA
Summary
Dynamic fitness professional with a goal-oriented mindset, known for exceptional customer service and strong communication skills. Proven ability to motivate clients and foster community engagement, driving positive health and fitness outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Fit Pro
Chuze Fitness
04.2017 - Current
- Developed tailored fitness programs for group fitness classes of up to 30 in the modalities of Barre, Mat Pilates, Strength & Conditioning, Mobility, Cycle, and Core Conditioning to meet individual client needs.
- Helped facility members reach health and fitness goals.
- Motivated members towards participating in group fitness classes.
- Prepared appropriate equipment and music for class.
- Demonstrated and explained proper techniques to instruct class participants on workout methods.
- Participated in ongoing professional development opportunities, staying current on industry trends and advancements in fit technology.
- Fostered a positive work environment by collaborating effectively with colleagues and management, contributing to overall team success.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally to maintain a positive shopping experience.
- Assisted management in maintaining updated inventory records, ensuring timely product availability for customers.
- Built strong relationships with over 100 clients each week, through attentive service and follow-up communication, resulting in repeat business.
- Improved customer satisfaction by conducting comprehensive fit assessments and providing personalized recommendations.
- Dealt with customer complaints or issues in a diplomatic manner, escalating concerns when necessary to ensure complete resolution and satisfaction for all parties involved.
- Increased customer loyalty by establishing rapport through personalized fittings and tailored product suggestions.
- Engaged in friendly conversation with customers to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Conducted assessments to evaluate client fitness levels and goals.
- Educated clients on proper exercise techniques and nutrition principles.
- Collaborated with team members to enhance client engagement strategies.
Group Fitness Instructor
Hapa Yoga
09.2017 - 05.2019
- Designed and delivered engaging group fitness classes, in the modalities of TRX, Barre and Strength training, enhancing participant experience and satisfaction.
- Collaborated with management to update class schedules based on member feedback and attendance trends.
- Cultivated a positive community atmosphere, encouraging camaraderie among participants during classes.
- Cultivated a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
- Led weekly classes for up to 20 individuals with consistent participation and positive feedback.
- Developed tailored fitness programs to meet diverse client needs and abilities.
- Monitored participant progress, providing feedback and encouragement to foster motivation.
- Implemented safety protocols ensuring a secure workout environment for all participants.
Personal Trainer
Fit4Mom
12.2013 - 03.2017
- Designed customized fitness programs tailored to individual client needs and goals in pre and post natal clients.
- Monitored client progress, adjusting training plans to optimize performance and results.
- Educated clients on nutrition and wellness strategies to enhance overall health outcomes.
- Implemented new training methodologies, improving program effectiveness and client satisfaction rates.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Demonstrated proper technique for exercises to avoid injuries.
Fitness Instructor
Fit4Mom
05.2013 - 03.2017
- Led group fitness classes tailored for diverse populations of up to 50 pre and post natal women, enhancing engagement and community participation.
- Was one of 3 instructors running more than one location at a time each week.
- Developed and implemented customized workout plans in the formats of strength & conditioning, circuit based, and Stroller Barre to meet individual client goals and needs.
- Mentored junior instructors on best practices in fitness instruction, program delivery and location growth.
- Collaborated with team members to create innovative fitness challenges that increased member retention.
- Worked directly with corporate in membership sales.
- Worked directly with "Playgroup Captains" to enhance the experience of the babies and toddlers after classes to create community and enhance client retention.
- Took struggling locations and turned them into thriving locations.
- Organized community outreach events to promote health awareness and increase program visibility.
- Fostered a supportive environment that encouraged clients' physical and emotional well-being through effective communication strategies and fitness challenges.
- Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
Education
Holistic Health Coach - Holistic Health Coaching
Health Coach Institute
Virtual10-2018
Bachelor of Science - Theater Performance
San Diego State University
San Diego, CA05.2002
Skills
- Goal-oriented mindset
- Upselling strategies
- Teamwork and collaboration
- Friendly and helpful
- Customer service
- Attention to detail
- Strong communication and interpersonal skills
- Problem-solving abilities
- Excellent communication
- Team leadership
- Creative thinking
- Cash handling
Certification
- Certified Personal Trainer, ACE Fitness, 2013
- Stroller Barre 2014
- CPR/AED - current since I was 16
- TRX - 2015
- Holistic Health Coach - 2016
- Barre Above - 2017
- Fitness Nutrition Specialist - 2017
- Cycle - 2017
- Transformation Specialist - 2018
- Mat Pilates - 2019
- Myofascial Release Specialist- 2021
- Menopause Fitness Specialist - 2024
Timeline
Group Fitness Instructor
Hapa Yoga
09.2017 - 05.2019
Fit Pro
Chuze Fitness
04.2017 - Current
Personal Trainer
Fit4Mom
12.2013 - 03.2017
Fitness Instructor
Fit4Mom
05.2013 - 03.2017
Holistic Health Coach - Holistic Health Coaching
Health Coach Institute
Bachelor of Science - Theater Performance
San Diego State University