Sharlecia Mosley
Zion,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
AbbVie
02.2022 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Caregiver
Help At Home
03.2021 - 01.2022
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Medical Device Assembler
Abbott
11.2020 - 02.2021
- Followed detailed assembly instructions, processes and procedures.
- Visually inspected devices for defects and placed defective items into reject bin.
- Applied blank labels to devices, packaged and sealed items before sending for quality review.
- Maintained supply inventory by checking stock to determine inventory level.
Housekeeping Attendant
Great Wolf Lodge
07.2019 - 03.2020
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Responded to requests from patrons for linens and toiletries.
- Kept building entryway glass clean and polished for professional presentation.
- Used Software to update status of each guest room and record maintenance needs.
Receptionist
Wade Thang Car Wash
03.2013 - 05.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Collected and authorized payments of guests.
Education
GED - General Studies
College of Lake County
Grayslake, IL03.2021
Skills
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Order and Refund Processing
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Inbound and Outbound Calling
- Answering Customer Questions
- Patient and Empathetic
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The mind is everything. What you think, you become.
Gautama Buddha
Timeline
Customer Service Representative
AbbVie
02.2022 - 09.2022
Caregiver
Help At Home
03.2021 - 01.2022
Medical Device Assembler
Abbott
11.2020 - 02.2021
Housekeeping Attendant
Great Wolf Lodge
07.2019 - 03.2020
Receptionist
Wade Thang Car Wash
03.2013 - 05.2016
GED - General Studies
College of Lake County