Sharleen Fleita
Lake Zurich,IL
Summary
Detail-oriented front desk professional with experience in payment processing, scheduling, and information management. Bilingual in Spanish with strong customer service skills.
Overview
14
14
years of professional experience
Work History
Front Desk/Medical Receptionist
Third Coast Chiropractic
Buffalo Grove, IL
01.2025 - Current
- Schedule and onboard patients; manage check-in and check-out
- Collect payments, verify insurance, and handle calls and emails
- Maintain records, perform data entry and filing
- Open and close the office; maintain a clean, organized front desk
Membership Specialist
Buehler YMCA
Palatine, IL
12.2017 - 04.2020
- Greeted and assisted members and guests at the front desk
- Processed memberships, registrations, and payments
- Answered phones, handled inquiries, resolved issues, and assisted during emergencies
Recruiter (Marketing Research)
A Plus Marketing
Cary, IL
01.2012 - 08.2014
- Recruited and screened participants for paid research studies
- Conducted outbound calls to qualify participants
- Maintained accurate records and scheduling information
Call Center Representative
Dealer Product Services
Long Grove, IL
09.2011 - 11.2012
- Conducted customer satisfaction surveys via outbound phone calls
- Performed dealership marketing and outreach calls
- Accurately documented call results and customer feedback
Education
Associate of Arts - Liberal Arts
Triton College
River Grove, IL05-1993
Skills
- Appointment coordination
- Information documentation
- Payment Processing
- Reception / Support services
- Record Management
Languages
Spanish
Native or Bilingual
Timeline
Front Desk/Medical Receptionist
Third Coast Chiropractic
01.2025 - Current
Membership Specialist
Buehler YMCA
12.2017 - 04.2020
Recruiter (Marketing Research)
A Plus Marketing
01.2012 - 08.2014
Call Center Representative
Dealer Product Services
09.2011 - 11.2012
Associate of Arts - Liberal Arts
Triton College