Sharlene Gayas
Sales Associate
Queens
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
4044
4044
years of post-secondary education
2
2
Certifications
Work History
Sales Associate
LOFT
09.2024 - Current
- Provide personalized styling recommendations to enhance customer experiences.
- Stay updated on promotions and policies to assist customers efficiently.
- Utilize concierge services for seamless online order processing.
- Process transactions with accuracy and professionalism.
- Maintain a well-organized sales floor, and restock merchandise.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Engaged customers in friendly, professional dialogue to determine their needs.
- Arranged new merchandise with signage, and appealing displays to encourage customer sales, and move overstock items.
- Answered incoming telephone calls to provide store, products, and services information.
Sales Associate
MUJI USA
09.2022 - 07.2023
- Assisted customers in selecting products and providing product knowledge.
- Processed transactions efficiently and handled POS operations.
- Maintained store organization and restocked inventory regularly.
- Used technology resources to assist customers in locating and selecting items.
- Helped customers find specific products, answered questions, and offered product advice.
- Sold various products by explaining unique features, and educating customers on proper application or usage.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered incoming telephone calls to provide store, products, and services information.
Dog Handler
BISCUITS AND BATH
08.2017 - 03.2019
- Provided attentive care to dogs while ensuring a safe and clean facility.
- Maintained inventory of equipment, and assisted in daily operations.
- Conducted behavioral assessments to identify issues and implement corrective training strategies.
- Maintained clean driving record and provided reliable pick-ups and drop-offs for customers.
- Prepared and provided specialized diets to meet individual dogs' nutritional requirements.
- Ensured safe and comfortable transportation for dogs to various locations as necessary.
- Cared for pets during owners' absences.
Education
Bachelor of Business Administration - Fashion Management & Leadership
LIM College
High School Diploma -
William Cullen Bryant High School
Skills
Time Management
Adaptability
Customer Service
Team Collaboration
Order processing
Point of sale operation
Retail merchandising expertise
Sales expertise
Product knowledge
Microsoft office (Word, Powerpoint, Excel)
Zoom Operation
Foreign Language: Fluency in Tagalog (Filipino)
Certification
Inside LVMH Certificate (Issued December 2024)
Timeline
Sales Associate
LOFT
09.2024 - Current
Sales Associate
MUJI USA
09.2022 - 07.2023
Dog Handler
BISCUITS AND BATH
08.2017 - 03.2019
Bachelor of Business Administration - Fashion Management & Leadership
LIM College
High School Diploma -
William Cullen Bryant High School
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