Summary
Work History
Education
Skills
Timeline
Generic

Sharlene Litman

Fort Lauderdale,FL

Summary

Detailed oriented and collaborative professional with extensive industry experience and a proven knowledge of sales, account development, brand management, and excellent client relations.

Work History

Inside Sales Account Manager

US Standard Products
03.2022 - Current
  • Qualified interested prospective Industrial clients then successfully convert them into new accounts.
  • Developed exceptional rapport with clients to build trust and create value through guided buying decisions.
  • Always exceeded daily metrics and monthly sales targets along with achieving highest and top producing sales numbers. Consistently highest conversion rates turning leads into customer corporate accounts.
  • Matched customers to products based on in-depth understanding of different business models and needs.
  • Contributed to team success by helping train and motivate less experienced team members. Attended Job fairs and Open Houses for new employee recruitment.

Sales Design Consultant

Functionally Attuned Space Interiors-BB
02.2021 - 03.2022
  • Provided in-home & on-location interior design consultation appointments for window treatments & other decor furnishings.
  • Developed and executed design options for commercial and residential clients from start to finish taking in mind budgets and specific needs. These appointments included taking accurate measurements & creating project estimations.
  • Grew and maintained productive relationships with sales team, office staff, installers and vendors.
  • Being sales driven and assertive brought high success rates by closings on over 85% on estimated project quotes!

National Retail Service and Sales Manager

For Life Products-Rejuvenate
08.2011 - 03.2020
  • Responsible and accountable for company's product line sales & success rates in all Home Depot retail stores throughout continental USA (1,998 stores). Analyzing markets inventory, merchandising, and sales data, in order to promote and exponentially increase sales. Planned & implemented strategies for improving product placement and sales.
  • Did all recruitment, interviewing, hiring, and training all sales and merchandising representatives to be amazing brand ambassadors. Also, handled all HR related tasks which included completing payroll for the sales & merchandising representatives bi-weekly, reviewed daily store visit reports, did performance evaluations, gave merit raises, employees warnings, and terminations. I would do field store audits and give on-going product knowledge(PK) training to my sales team. Therefore, I did extensive traveling to all the various regions to motivate and manage my team. At our administrative office, I did all the PK trainings for all the new hires for the customer service department.
  • Collaborated and fostered strong relationships with Home Depot's management and corporate team to maintain strong visual product line presence in all stores. This included pricing accuracy, POG integrity, inventory analysis with on hand validation, resolving any discrepancies, cross merchandising, fixture maintenance, product down stocking, and handling RTV invoices.
  • Represented at Home Depot's annual management convention in Las Vegas, numerous Home Depot Product Walks throughout USA several times year, Special Pro events, and attended new store openings.
  • Performed and participated in numerous trade shows, for Ace Hardware, True Value, Bed Bath & Beyond, Do it Best, Canadian Tire, Menards, & West Marine.
  • Collaborated with MET employees to ensure proper execution of Promotional and special buy wingstack pallets, side/end caps, and displays.

Assistant Store Manager-Specialty Sales & Project

Home Depot
06.1994 - 02.2010
  • Responsible for associate scheduling, maintaining inventory, and evaluating performance of sales associates. Always motivated the specialty sales team to meet goals by product knowledge training, and mentoring staff while enhancing profitability.
  • Managed projects through their lifecycle, prioritizing communication and client satisfaction; on-site and virtual project management. Maintained positive customer relationships by responding & resolving any issues quickly.
  • Consulted with clients, vendors, and personnel in other departments to discuss and formulate estimates.
  • Consulted with clients, vendors, and personnel in other departments to discuss and formulate estimates. I resolved any issues while delivering excellent customer service.
  • Responsible for selecting vendors and subcontractors for each client's specific job. Projects included Interior Design Consultation, Custom Paint & Stain(interior/exterior), Window treatments, Flooring installations,, Kitchen Renovations (cabinets & appliances), Millwork, and many others for residential and commercial projects.

Education

Business Administration And Management

University of Miami
Miami, FL

Skills

  • Positive and Productive Staff Supervision & Team Leadership
  • Extensive Industrial, Construction, Maintenance, Hospitality, and Medical Product Knowledge
  • Great Customer Service
  • Issue Resolution
  • Vendor Management
  • Accomplish & Exceed Sales/Profit Goals
  • Excellent Verbal and Written Communication
  • Experienced and Patient with New Hire Training

Timeline

Inside Sales Account Manager

US Standard Products
03.2022 - Current

Sales Design Consultant

Functionally Attuned Space Interiors-BB
02.2021 - 03.2022

National Retail Service and Sales Manager

For Life Products-Rejuvenate
08.2011 - 03.2020

Assistant Store Manager-Specialty Sales & Project

Home Depot
06.1994 - 02.2010

Business Administration And Management

University of Miami

Similar Profiles

CREATE PROFILE
Sharlene Litman