Sharlene Pham
Las Vegas
Summary
Committed and hardworking team player with experience multitasking at high stress store hours, processing transactions and assisting with customer satisfaction. Highly motivated to exceed in all areas pertaining to keeping the store up to standards. Long time hands on experience in multiple departments with flexible hours.
Overview
9
9
years of professional experience
Work History
Overnight Stocker/Floor Operator/General Merchandise
Target
Las Vegas
03.2023 - Current
- Maintained excellent communication with guests and team members along with handling a variety of moving fixtures and products while setting new planograms during all hours.
- Supported checklanes during rush hour to ensure smooth guest transactions but also setting aside time to complete all assigned tasks.
- Stocked shelves with merchandise to full capacity to guarantee product availability for customers.
- Organized backroom inventory for efficient access and management of products.
- Assisted team members in unloading and processing shipment deliveries onto sorting pallets and vehicles.
Keyholder/Retail Sales Associate/Cashier/Stocker
Daiso
08.2022 - Current
- Experienced maintaining an effective team with excellent communication, assigning varying tasks to each member for optimal floor clearance and a safe working environment.
- Performed end-of-day cash operations and accounting for discrepancies, managing bank deposits, operating POS terminals and arming and disarming the store before or after shifts with efficiency.
- Operated register for cash, check and credit card transactions with excellent accuracy levels while explaining new or ongoing promotions with store policies.
- Familiarity dealing with upset and disgruntled guests to reach a solution both the store and the customer are satisfied with.
- Displayed exceptional hospitality and greeting every guest in before they browse for items and answering any concerns or questions that should come up creating a positive shopping experience.
- Replenished low stocked floor merchandise and organizing shelf spacing while creating fun eye popping displays to attract customer purchases.
- Worked a flexible schedule, extra shifts including other store locations, and overtime to meet business needs and customer satisfaction.
Babysitter/Tutor, Special Needs Students
Independent Contract
03.2021 - 11.2022
- Promoted language development, physical and cognitive skills for children aged 2 to 6 with a multitude of exciting educational activities to gently encourage participation.
- Assisted children with homework and special projects across different subjects while creating extracurricular assignments to balance out the abundance of playtime.
- Maintained updated list of emergency contact information and child's health information in case an emergency were to occur whilst updating the parents of any minor to major changes.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs and taught children the importance of washing their hands.
- Bathed, dressed and helped with teeth brushing on time to help establish a set morning and bedtime routine.
Cosmetology Student
Topline Beauty College
03.2019 - 02.2020
- Aided Professors in creating lesson plans, exciting interactive activities for every personality, and gaining leadership skills by teaching my own makeup and skincare class.
- Assisted hairdressers/professors with cutting, coloring and styling hair to maintain salon workflow efficiency while obtaining any knowledge for future reference.
- Assisted front desk by answering phone calls, taking appointments, checking clients in, and sitting them down for a personal consultation to ensure guaranteed customer satisfaction.
- Built a strong clientele for the school's front salon by constructing a welcoming environment with dedicated student services, allowing each client to comfortably let out their days frustrations with entertaining conversations in a relaxed setting.
- Experienced safely dealing with harsh chemicals wearing the correct protective equipment stated by OSHA, learning what and what not to mix to prevent using it how its intended to be used.
- Minimized infection risks by sterilizing any implements, tools, and surfaces that previous customers came into contact with to secure a cleanly environment ready for it's next use.
Teacher's Assistant
American Preparatory Academy
08.2017 - 05.2018
- Worked with lead teacher to monitor class schedule and student behavior, grade assignments and take attendance.
- Collaborated with teachers for lesson preparation by preparing materials and setting up proper musical instruments for later use.
- Kept classrooms clean, neat and properly sanitized for student health to prevent any unruly accidents.
- Handed out classroom materials, like pencils, paper, crayons and instruments to ensure it was all being used correctly.
Kitchen Assistant
Hanh Thy Pho Las Vegas (Closed Down)
01.2017 - 11.2017
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads other than just keeping a neat kitchen with everything in reach for easy access.
- Helped chef prepare and present food to guests with attention to detail and excellent presentation as to not deter guests from their appetite.
- Restocked supplies on their correct shelf label and prepared additional ingredients during early morning for expected busy periods.
- Tasked with removal of garbage, mopping and sweeping floors and washing walls.
- Prevented food spoilage by monitoring manufacture dates on a spreadsheet following proper storage procedures.
Education
American Preparatory Academy
Las Vegas, NVNo Degree - Cosmetology
Topline Beauty School
Santa Ana, CASkills
- Excellent written and verbal communication
- Backroom equipment trained (Baler, compactor, stacker, lift machine, pallet jack)
- POS terminal operation
- Safety and cleanliness standards
- Policy adherence
- Inventory management
- Price change, signage, and label management
- Efficient stocker
Languages
- English
- Vietnamese
Timeline
Overnight Stocker/Floor Operator/General Merchandise
Target
03.2023 - Current
Keyholder/Retail Sales Associate/Cashier/Stocker
Daiso
08.2022 - Current
Babysitter/Tutor, Special Needs Students
Independent Contract
03.2021 - 11.2022
Cosmetology Student
Topline Beauty College
03.2019 - 02.2020
Teacher's Assistant
American Preparatory Academy
08.2017 - 05.2018
Kitchen Assistant
Hanh Thy Pho Las Vegas (Closed Down)
01.2017 - 11.2017
American Preparatory Academy
No Degree - Cosmetology
Topline Beauty School