Sharlene Sanchez
Santa Ana,California
Summary
Kind Medical Office Receptionist with 3 years of experience in healthcare appointment setting industry. Skilled in performing front desk duties, working with patients and processing payments. Welcoming and hospitable to greet 200+ patients and families daily.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Office Receptionist
Hoag Endoscopy Center
05.2022 - Current
- Organized paperwork such as charts and reports for office and patient needs.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Maintained records by recording, obtaining and updating personal and financial information.
- Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
Medical Office Receptionist
St Jude Providence
09.2020 - 04.2022
- Maintained records by recording, obtaining and updating personal and financial information.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Welcomed 200+ patients and visitors per day via telephone and in person.
- Checked patient insurance, demographic, and health history to keep information current.
Education
High School Diploma -
Century High School
Santa Ana, CA06.2009
Skills
- Taking Client Histories
- Patient Health Information Access
- Reminder Calls
- Telephone Etiquette
- HIPAA Guidelines
- Healthcare
- Scheduling Tests and Procedures
- Answer Telephones
- EMR Systems
- Appointment Scheduling
- Typing and Filing
- Insurance Verification
Certification
- Medical Assistant, Hope Builders - November 2019 - August 2020
Languages
English
Professional Working
Spanish
Professional Working
Additional Information
Completed 160 field training hours in Medical Assisting. St Joseph Heritage Medical group (Laguna Niguel CA)
Timeline
Medical Office Receptionist
Hoag Endoscopy Center
05.2022 - Current
Medical Office Receptionist
St Jude Providence
09.2020 - 04.2022
High School Diploma -
Century High School
- Medical Assistant, Hope Builders - November 2019 - August 2020
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