Sharlot Keen
Live Oak,CA
Summary
Dynamic professional with expertise in training and security, honed at Red Roof Bar and Madison Correctional Facility. Excelled in fostering teamwork and maintaining safety standards. Proficient in Microsoft Office and scheduling, enhancing operational efficiency. Recognized for exceptional customer service and conflict resolution, driving a 20% improvement in guest satisfaction.
Overview
29
29
years of professional experience
Work History
Bartender Trainer
Red Roof Bar
Live Oak, FL
03.2021 - Current
- Maintained cleanliness of bar area, adhering to health and safety regulations.
- Trained new staff on bar operations, fostering a collaborative work environment.
- Provided exceptional customer service, resolving issues promptly to enhance guest experience.
- Closed out cash register and prepared cashier report at close of business.
Correctional Officer
Madison Correctional Facility
Madison, FL
09.1996 - 05.2016
- Supervised inmate activities to maintain security and safety within correctional facility.
- Conducted regular inspections of facilities, ensuring compliance with safety regulations and operational protocols.
- Collaborated with law enforcement and emergency services during critical incidents to ensure swift responses.
- Trained new officers on facility protocols, conflict resolution techniques, and emergency procedures.
Education
Certified Correctional Officer - Corrections
North FL Community College
Madison, FL04-1997
High School Diploma -
Lafayette High School
Mayo, FL05-1991
Skills
- Office administration
- Payroll processing
- Administrative skills
- Maintaining files
- Microsoft office and docusign
- Scheduling
- Team player
- Computer literacy
Timeline
Bartender Trainer
Red Roof Bar
03.2021 - Current
Correctional Officer
Madison Correctional Facility
09.1996 - 05.2016
Certified Correctional Officer - Corrections
North FL Community College
High School Diploma -
Lafayette High School