Sharlyne Balthazard

Dynamic professional with extensive experience as a Jeep Wave Case Manager at Alta Resources, excelling in conflict resolution and customer satisfaction. Adept at utilizing MS Office and troubleshooting, I have consistently improved service quality and ensured seamless communication, fostering a positive experience for Jeep owners and enhancing brand loyalty.

• Jeep Wave Case Manager, Alta Resources, Fort Myers, FL, 01/01/23, Present, Responds to telephone inquiries and complaints using standard scripts., Assists customers who are Jeep owners with vehicle issues., Provides white glove service to Jeep owners.
• Logistic Coordinator, Scott Lynn Division, 10/01/20, 01/31/22, Responds to telephone inquiries and complaints using standard scripts and procedures., Gathers information, researches/resolve inquiries and logs customer calls., Communicates appropriate options for resolution in a timely manner., Informs customers of freight arrivals, pickups, movement, and deliveries., Prepares standard reports to track workload, response time and quality of input.
• Pharmacy Technician (part time), Walmart Pharmacy, 05/01/20, 03/31/21, Checks accuracy and productivity for daily activities., Creates new customer profiles, obtains, and verifies information., Corresponds with insurance agents and beneficiaries., Processes claim payments., Gathers information, researches/resolve inquiries and logs customer calls.
• General Production/Trainer, Butterball LLC, 02/01/12, 04/30/19, Trains new hire employees who spoke Haitian Creole., Ensures that each employee understands their position responsibilities., Assists inside the plant with sorting and packing of products.