Sharmaine Davis
Charlotte,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities. Dedicated committed to providing optimal patient care and support while assisting medical staff with meeting critical needs. Skilled in collecting specimens, cleaning rooms and dietary needs. Diligent about serving all facets of patient medical and personal needs. Focused on delivering high-quality care to individuals of all backgrounds while protecting patient safety and promoting satisfaction with facility services.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
The LaSalle Network Inc.
Nashville, TN
11.2021 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered average of calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Investigated and resolved customer inquiries and complaints quickly.
- Recorded actions taken, issues resolved information to effectively manage customer accounts.
- Contacted clients to verify account information and maintain accuracy, resulting in increase in client satisfaction
- Contacted clients to verify account information and maintain accuracy, resulting in increase in client satisfaction
Certified Nursing Assistant
Favorite Healthcare Staffing
Charlotte, NC
10.2019 - 03.2020
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
- Obtained biological specimens for ordered tests and prepared for laboratory transport
Certified Nursing Assistant
Novanthealth
Charlotte, NC
06.2017 - 11.2019
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
- Administered personal nursing assistance in pre- and post-operative situations.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Education
Some College (No Degree) - Pre Nursing Studies
Piedmont Community College
Roxboro, NCGED -
Danville Community College
Danville, VASome College (No Degree) - Nursing Assistance
Equal Opportunity Center
Troy, NYSkills
- Documentation procedures knowledge
- Infection control procedures
- Medical terminology knowledge
- Performing patient intakes
- Calm and level-headed under stress
- Verbal and Written Communication
- De-escalation Techniques
- Multitasking and Prioritization
- Responding to Difficult Customers
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Inbound and Outbound Calling
- Patient and Empathetic
- Team-Oriented and Cooperative
- Membership Inquiries and Renewals
- Order and Refund Processing
Timeline
Customer Service Representative
The LaSalle Network Inc.
11.2021 - Current
Certified Nursing Assistant
Favorite Healthcare Staffing
10.2019 - 03.2020
Certified Nursing Assistant
Novanthealth
06.2017 - 11.2019
Some College (No Degree) - Pre Nursing Studies
Piedmont Community College
GED -
Danville Community College
Some College (No Degree) - Nursing Assistance
Equal Opportunity Center
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