Sharmaine Ford
Value World
Eastpointe,MI
16
years of professional experience
Dedicated leader with a strong focus on staff training and development. Established performance metrics and training programs that fostered a culture of continuous improvement, ensuring high-quality service and operational excellence.
Work History
General Manager
13 Years 2 Months- Directed operational strategies to enhance overall efficiency and customer satisfaction.
- Implemented performance metrics to monitor team productivity and service quality.
- Streamlined inventory management processes, reducing excess stock and improving turnover rates.
- Mentored department managers, fostering leadership development and effective communication.
- Established training programs for staff, enhancing skills and promoting a culture of continuous improvement.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Production Worker
9 Months- Operated machinery to assemble automotive parts efficiently and accurately.
- Conducted quality inspections to ensure compliance with industry standards and specifications.
- Collaborated with team members to optimize production workflows and reduce downtime.
- Maintained clean and organized workstations to promote safety and efficiency.
- Followed safety procedures and guidelines to maintain safe working environments.
Assistant Manager
1 Year 11 Months- Trained and mentored staff in customer service excellence and operational procedures.
- Developed staff schedules to enhance productivity and meet business demands effectively.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Supervised daily operations to ensure compliance with food safety standards and company policies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
High School Diploma
- Honor Roll
- Honoree of [Honor Name]
- 3.0 GPA
Skills
Operations management
Inventory control
Customer relations
Leadership
Team management
Staff management
Training and coaching
Employee development
Workforce training
Problem resolution
Multitasking
Time management
Collaborative team member
Leadership and team building
Timeline
Production Worker
Chrysler
05.2018 - 02.2019Read More
General Manager
Value World
06.2013 - CurrentRead More
Assistant Manager
Del Taco
02.2011 - 01.2013Read More
Murray-Wright
High School Diploma
Read More