Sharmaine Gailliard
Ladson,SC
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Applebee's
Summerville, SC
02.2024 - Current
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented quality control measures to uphold company standards.
Customer Service Representative
Tmoblie
North Charleston, South Carolina
08.2019 - 02.2024
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Provided top quality control and eliminated downtime to maximize revenue.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Bar Server
Applebee's
Summerville, SC
10.2014 - 01.2024
- Performed closing duties such as restocking items, cleaning work areas, cashing out registers and locking doors at end of shift.
- Prepared and served hot and alcoholic beverages and soft drinks to guests.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Informed guests about specials or new menu items when appropriate.
- Prepared specialty cocktails according to recipes or customer requests.
- Checked on dining area to identify immediate needs and reset tables between guests.
- Explained menu items, describing ingredients and cooking methods upon request.
- Checked identification of customers to verify age requirements for alcoholic beverages.
- Greeted customers in a friendly and professional manner.
- Trained new servers on proper procedures for taking orders, making drinks, and providing excellent customer service.
- Managed intoxicated guests and followed alcohol awareness procedures.
Bakery Clerk
Walmart
Summerville, SC
10.2009 - 08.2010
- Took custom cake and bakery orders, ensuring all details were accurately recorded.
- Offered product recommendations and provided information on bakery items to customers.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
- Maintained a clean and organized bakery area, complying with health and safety regulations.
Education
Associate of Science - Cosmetology
Trident Technical College
Charleston, SC05-2013
High School Diploma -
R B Stall High School
North Charleston, South Carolina05-2007
Skills
- Sales monitoring
- Budget assistance
- Recruiting and interviewing
- Time management
- Budgeting and finance
- Consulting
- Customer relations
- Recruitment and hiring
- Performance reviewing
- Problem-solving
- Team building
- Schedule oversight
- Cost reduction
- Workload management
- Staff training and development
Timeline
Assistant Manager
Applebee's
02.2024 - Current
Customer Service Representative
Tmoblie
08.2019 - 02.2024
Bar Server
Applebee's
10.2014 - 01.2024
Bakery Clerk
Walmart
10.2009 - 08.2010
Associate of Science - Cosmetology
Trident Technical College
High School Diploma -
R B Stall High School