Sharmara Moyé
Atlanta,USA
Summary
Operations and Marketing Manager with 8+ years of experience driving client acquisition, referral growth, and operational efficiency across legal and medical organizations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations & Marketing Manager
Change-Of-Pace Chiropractic
Atlanta, GA
01.2025 - Current
- Manage daily operations and front-office functions for a multi-provider clinic serving approximately 30 patients per day, ensuring smooth scheduling, billing coordination, and patient flow.
- Oversee administrative workflows for a care team including a physician assistant, two massage therapists, and a stretch therapist, maintaining efficient and compliant office operations.
- Implemented a new scheduling and intake system that reduced patient wait times by approximately 30% and improved appointment efficiency.
- Built and maintained referral relationships with physicians, attorneys, and local businesses, generating a steady stream of new patient leads.
- Represent the clinic at personal injury networking events, galas, and industry conferences to expand referral partnerships and increase brand visibility.
- Film and produce social media and marketing content to support patient engagement, referral outreach, and online presence.
Marketing & Referral Partnerships Manager
Randall Marketing & Public Relations
Atlanta, GA
02.2022 - 12.2024
- Served as the lead intake specialist for personal injury marketing campaigns, conducting client interviews, collecting accident reports, photos, and injury documentation, and preparing complete case packages for law firms and medical providers.
- Coordinated medical referrals and appointment scheduling for injured clients, ensuring continuity of care and minimizing gaps in treatment across active cases.
- Personally signed and processed intake for approximately 40 to 60 new personal injury cases per month as part of a marketing agency generating nearly 100 monthly cases for partner law firms.
- Managed referral and intake pipelines for 25+ attorneys, case managers, and medical providers, supporting consistent case flow and strong partner relationships.
- Represented the agency at personal injury networking events, conferences, and galas to expand partnerships and strengthen referral pipelines.
Marketing Operations Manager
Roswell Pain Specialists
Roswell, GA
01.2021 - 08.2022
- Represented the practice at personal injury networking events, conferences, and community functions to secure referral partnerships with attorneys, case managers, and medical providers.
- Built and maintained a referral network of 20+ professional partners, supporting consistent patient flow and long-term relationships.
- Increased brand visibility across the metro Atlanta area through in-person outreach, event marketing, and relationship-driven growth strategies.
- Maintained ongoing communication and follow-up with referral partners to strengthen retention and increase repeat referrals.
- Contributed to marketing initiatives that increased new patient referrals by approximately 25%.
Training Coordinator
DeKalb County Sheriff's Office
Decatur, GA
08.2017 - 12.2020
- Promoted to Training Coordinator after demonstrating high accuracy, operational efficiency, and leadership in legal processing and compliance.
- Led onboarding and training for 8+ new hires, improving workflow consistency and department productivity.
- Conducted high-volume criminal background checks using Georgia Crime Information Center (GCIC) systems, processing hundreds of records annually with full compliance.
- Maintained strict documentation and audit standards to support timely case processing and regulatory adherence.
Sheriff’s Processing Technician
DeKalb County Sheriff's Office
Decatur, GA
08.2015 - 08.2017
- Processed criminal background checks and employment clearances using Georgia Crime Information Center (GCIC) systems, ensuring accuracy and strict adherence to state and federal regulations.
- Coordinated directly with intake, jail operations, and court systems to facilitate timely inmate releases, transfers, and case updates.
- Managed high-volume case documentation and recordkeeping, supporting hundreds of background screenings and legal clearances annually.
- Maintained detailed audit trails and compliance records to support law enforcement, HR, and regulatory reviews.
Education
Bachelor of Science - Public Relations
Kennesaw State University
Kennesaw, GA01.2026
Skills
- Event Planning
- Brand Development
- Client Relations
- Client Experience Management
- Front Office Operations
- Scheduling and Workflow Optimization
- Legal and Medical Intake
- Referral Network Development
- Marketing Coordination
- Media Relations
- Crisis Communication
- Project Management
Certification
- Public Relations Foundations, Jan 2026, LinkedIn Learning
- Luxury Brand Creation, Retail and Customer Experience, Dec 2025, LVMH Moët Hennessy Louis Vuitton
- Marketing Analytics: External Communications for Leaders, Nov 2024, LinkedIn Learning
- Business Analytics: Marketing Data, Nov 2024, LinkedIn Learning
Timeline
Operations & Marketing Manager
Change-Of-Pace Chiropractic
01.2025 - Current
Marketing & Referral Partnerships Manager
Randall Marketing & Public Relations
02.2022 - 12.2024
Marketing Operations Manager
Roswell Pain Specialists
01.2021 - 08.2022
Training Coordinator
DeKalb County Sheriff's Office
08.2017 - 12.2020
Sheriff’s Processing Technician
DeKalb County Sheriff's Office
08.2015 - 08.2017
Bachelor of Science - Public Relations
Kennesaw State University