Marketing and operations professional with experience in attorney and physician relations, personal injury intake, and medical records management. Skilled in building strategic partnerships, developing referral networks, and supporting business growth. Experienced in coordinating administrative operations, managing client relationships, and improving organizational workflows.
Overview
11
11
years of professional experience
Work History
Operations & Marketing Manager
Change-Of-Pace Chiropractic
Atlanta, Georgia
01.2025 - 09.2026
Managed patient intake, scheduling, billing, payment processing, and medical records to enhance operational flow.
Streamlined day-to-day operations for a multi-provider chiropractic practice serving approximately 30 patients daily.
Improved scheduling and intake processes, cutting patient wait times by about 30%.
Built referral relationships with attorneys, physicians, and local businesses, adding 25–40 new patient leads each month.
Represented the practice at personal injury networking events, galas, and industry conferences to expand referral relationships and brand visibility.
Coordinated medical records and billing statements for attorneys, ensuring timely and accurate personal injury case management.
Created social media and video content to support patient engagement and referral outreach.
Sr. Physician / Attorney Relations Manager
Randall Marketing & Public Relations
Atlanta, Georgia
02.2022 - 12.2024
Coordinated referral and intake workflows for 25 attorneys, case managers, and medical providers, enhancing collaboration and efficiency.
Processed 40 to 60 new personal injury cases monthly, contributing to agency's management of nearly 100 cases for partner law firms.
Executed intake process for personal injury cases by interviewing clients, collecting accident reports, photos, and injury records, and compiling comprehensive case files for law firms and medical providers.
Coordinated medical referrals and scheduled appointments for injured clients to maintain continuity of care during active cases.
Represented agency at networking events, conferences, and galas to strengthen partner relationships.
Marketing & Brand Partnerships Manager
Roswell Pain Specialists
Roswell, Georgia
01.2021 - 08.2022
Expanded brand awareness across Metro Atlanta by organizing networking events, participating in industry conferences, and fostering relationship-based outreach.
Developed and maintained a referral network of 20+ attorneys, case managers, and medical providers to strengthen professional partnerships and patient referrals.
Coordinated referral communications between healthcare providers and professional partners, enhancing patient referral pathways.
Contributed to marketing efforts that resulted in a 25% increase in new patient referrals.
Training Coordinator
DeKalb County Sheriff's Office
Decatur, Georgia
08.2015 - 12.2020
Promoted to training coordinator due to demonstrated accuracy, leadership, and support in legal processing and compliance efforts.
Onboarded and trained 8+ new hires, improving workflow consistency across teams.
Conducted criminal background checks and employment clearances through GCIC systems, ensuring compliance with state and federal regulations.
Coordinated releases, transfers, and case updates with intake, jail operations, and court systems to ensure seamless operations.