Summary
Overview
Work History
Education
Skills
Timeline
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Sharmilla Riggins

Charlotte,NC

Summary

Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.

Overview

14
14
years of professional experience

Work History

Luxer One

Fulfillment Tech
03.2022 - 02.2024
  • Improved order accuracy by meticulously picking, packing, and shipping products according to customer specifications.
  • Enhanced warehouse efficiency by using barcode scanners and inventory management software to track product locations.
  • Expedited order processing times with timely communication between sales, customer service, and warehouse teams.
  • Streamlined fulfillment processes by collaborating with team members in implementing new procedures and best practices.
  • Reduced shipment delays by maintaining accurate stock levels through regular cycle counting and inventory adjustments.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Managed timely and effective replacement of damaged or missing products.

Team Lead

P.TInternational
04.2020 - 03.2022
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.

Tester/Refurbish Technician

CTDI Communications
06.2019 - 03.2020
  • Improved software quality by designing, developing, and executing comprehensive test plans and cases.
  • Identified critical bugs through thorough testing processes, enhancing overall product performance.
  • Collaborated with development teams to resolve defects and improve the overall stability of applications.
  • Enhanced user experience by conducting usability testing and providing recommendations for improvements.
  • Streamlined testing procedures by implementing automation tools, increasing efficiency in the testing process.
  • Ensured compliance with industry standards by rigorously following established testing methodologies and best practices.
  • Reduced project timelines by prioritizing test cases based on risk assessment and potential impact on endusers.

Administrative Assistant

Amazon Distribution
11.2015 - 12.2019
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Machine Operator/ Tilt Tray Handler

Ross Distribution
02.2015 - 11.2018
  • Collaborated with team members to optimize production processes and improve overall performance.
  • Replenished materials and supplies as needed to maintain production.
  • Assisted in the implementation of new equipment, resulting in increased productivity and cost savings.
  • Suggested specific ideas for process, productivity and safety improvements.

Supervisor

Grey Stone Psychiatric Hospital
05.2010 - 06.2014
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.

Education

Certicate - Certified Nursing Assistant

Essex County College
Newark, NJ
06.2004

High School Diploma -

Weequahic High School
Newark, NJ
06.1997

Skills

  • Customer Service
  • Distribution Support
  • Logistics
  • Equipment Operation Proficiency
  • Scanner, Microsoft System
  • Outlook
  • Power Point
  • Team Building and Motivation Verbal or Written
  • Spread Sheets
  • Design Specifications
  • Assembly Instructions

Timeline

Luxer One

Fulfillment Tech
03.2022 - 02.2024

Team Lead

P.TInternational
04.2020 - 03.2022

Tester/Refurbish Technician

CTDI Communications
06.2019 - 03.2020

Administrative Assistant

Amazon Distribution
11.2015 - 12.2019

Machine Operator/ Tilt Tray Handler

Ross Distribution
02.2015 - 11.2018

Supervisor

Grey Stone Psychiatric Hospital
05.2010 - 06.2014

Certicate - Certified Nursing Assistant

Essex County College

High School Diploma -

Weequahic High School

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Sharmilla Riggins