Summary
Overview
Work History
Education
Skills
Websites
Additional Information
References
Certification
Timeline
Generic

Sharna Donovan

Mesa,AZ

Summary

Epitomize exceptional service through cultural relativism, moral universalism, and a reflective lens. Utilized remarkable observation and intuitive skills. Honing a passion for communications and public relations. Meanwhile for excellence through accumulative wisdom, life experiences, and a love for everyone. Strong values, integrity, old-school work ethics, and new-school energy are all incorporated. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills and have secured the entry-level Cruise Specialist position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Cruise Specialist

Norwegian Cruise Line
09.2023 - Current
  • Managed complex itinerary changes efficiently while minimizing disruption to client's plans or budget constraints.
  • Provided ongoing support throughout entire booking process, from initial inquiry through post-trip follow-up communication.
  • Enhanced customer satisfaction by providing personalized cruise planning and booking services.

Uber Eats Delivery Driver

Uber Eats
01.2019 - 09.2023
  • Demonstrated quality customer delivery service to restaurants and their customer's need.

CNA/Caregiver

Mirabella Retirement Community
12.2019 - 03.2021

Assisted geriatric patients with their live activities.

CNA/Caregiver

Mukilteo Memory Care
12.2018 - 08.2019

Assisted Seniors and Mental Health residents of this facilities with their daily activities.

Customer Service, Technical Support Agent

Sprint Mobile Network (Teleperformance Call Center)
01.2014 - 06.2016
  • Provided customer services/technical support for Android and Apple devices.

Education

Bachelor of Arts - Organizational Leadership

ARIZONA STATE UNIVERSITY
Tempe
12.2025

Media and Communications/Policy Studies Undergraduate Degree - Digital Communications And Media

UNIVERSITY OF WASHINGTON
Bothell, WA
06.2023

Associate of Arts - Communications

Shoreline Community College
Shoreline, WA
06.2022

High School Diploma -

U.S. High School
Shoreline, WA
06.2022

Skills

  • Client Relationship Building
  • Travel Coordination
  • Cruise industry knowledge
  • Itinerary planning expertise
  • Customer Service
  • Critical Thinking
  • Active Listening
  • Reservations Booking
  • Microsoft Office
  • International and Domestic Travel
  • Data Entry
  • Accurate Documentation
  • Itineraries

Additional Information

University of Washington Dean’s list for Autumn (2022), Winter, & Summer (2023), National Honor Society Member (2021-2022), National Society of Leadership and Success, https://app.nsls.org/members/badges, Wellness Advocate, https://www.youtube.com/@HumilityMaximizesBenefits, Human Rights Consultant, https://certificates.usidhr.org/1f83167d-3ab1-4e35-b64a-b83c1d74745d, Tutor and Mentor, Humility Maximizes Benefits Tutoring, Mentoring, & Coaching Services, CNA License, NC60708682, Washington

References

References available upon request

Certification

  • Norwegian Cruise Line Training - 09.25.23-10.23.23

Timeline

Cruise Specialist

Norwegian Cruise Line
09.2023 - Current

CNA/Caregiver

Mirabella Retirement Community
12.2019 - 03.2021

Uber Eats Delivery Driver

Uber Eats
01.2019 - 09.2023

CNA/Caregiver

Mukilteo Memory Care
12.2018 - 08.2019

Customer Service, Technical Support Agent

Sprint Mobile Network (Teleperformance Call Center)
01.2014 - 06.2016

Bachelor of Arts - Organizational Leadership

ARIZONA STATE UNIVERSITY

Media and Communications/Policy Studies Undergraduate Degree - Digital Communications And Media

UNIVERSITY OF WASHINGTON

Associate of Arts - Communications

Shoreline Community College

High School Diploma -

U.S. High School
Sharna Donovan