Sharna I. Adams
Springville
Summary
Efficient professional with 22.5+ years of experience and a proven knowledge of accelerated growth, customer-driven management, and cross-functional team building & leadership. Aiming to leverage my skills to successfully fill the Support Position - Instructional Aide within the school system.
Overview
29
29
years of professional experience
Work History
Substitute Teacher
Willsub
08.2019 - Current
- Managed classroom environments, ensuring student engagement and adherence to lesson plans.
- Adapted instructional materials to meet diverse learning needs of students.
- Implemented effective classroom management techniques to foster a positive learning atmosphere.
- Collaborated with teachers to support curriculum delivery and enhance student learning experiences.
Medical Receptionist
Tots “N” Teens Pediatrics
11.2015 - 08.2019
- Provide necessary information to the patients regarding the treatment services offered
- Help the parents and patients in filling out demographic, medical forms, etc.
- Schedule appointments of the patients with the respective doctors and making sure that the patient comes for treatment at the scheduled time
- Monitor and maintain the clinical equipment
- Interact with the family members of the patients and provide them necessary reports of treatment, progress and the doctor treating the patient.
Rural Carrier Associate
United States Postal Service
09.2010 - 11.2015
- Case, sort and deliver mail, as assigned by route
- I will collect mail and packages daily as requested by customers
- Sell stamps, accept money orders and cash payment for the following: C.O.D, certified, insured mail and express package and a host of other items assigned.
Loss Prevention Specialist
MAX Credit Union
03.2005 - 05.2009
- My daily course of action was to process garnishments, tax levies, returned check items in a timely manner
- I monitored on a weekly basis fraudulent accounts which caused a loss to the credit union
- Responsible for overdrawn accounts exceeding $500.01
- I occasionally would filed police reports due to fraud cases or unauthorized activity discovered by merchants or members
- I also made court appearances on Credit Union's behalf, if charges were pressed against an individual
- I worked 25-35 hours a week, but if the office was short-handed I could work up to 40 hours plus a week
- Also held several others position at MCU, i.e Part time teller, and Call Center.
Collection Representative
IKON Office Solutions
12.2003 - 01.2004
- I called on large and small businesses for past due and outstanding balances on account
- I maintained a daily quota set by management, set-up payment arrangements for outstanding balances and corrected invoices billed incorrectly
- I worked 40 hours per week.
Account Executive
Cellular One/Verizon Wireless
07.2001 - 02.2002
- I maintained a monthly deactivation/activation report on each corporate business account assigned
- Acknowledge the concerns and needs of each account
- I setup booths at varies functions to promote products and services for the company
- I also made cold calls to business in the surrounding Macon, Ga Area on a daily basis
- I worked 40 hours per week, plus commission.
Office Manager
Cellular One/Verizon Wireless
06.1999 - 05.2001
- I was responsible for processing accurate time cards weekly
- I made daily bank deposits of daily activities
- I balanced and maintained local checking account monthly
- I spoke frequently with corporate HR department to maintain personnel files
- I prepared pertinent information for new hire orientation and hired/fired personnel
- I also ordered office supplies and opened and closed retail stores when needed
- I worked 40-50 hours per week.
Office Assistant
Service Merchandise
05.1997 - 02.2001
- Every Thursday faxed payroll to corporate office
- I counted daily deposits and prepped deposit bags to be picked up by Security Services
- I balanced employee's cash draws, coded bills for merchants to be paid and answered multiple phone lines for store
- In addition, I assisted management with weekly schedules for 15-20 employees when needed
- I worked 15-25 hours per week.
Education
Associate of Applied Science - Early Childhood Education (AECE)
Gadsden State Community College
Gadsden, AL08-2023
Skills
- Basis computer skills (Outlook, Microsoft Powerpoint)
- Leadership
- Dependability
- Multitasking
Timeline
Substitute Teacher
Willsub
08.2019 - Current
Medical Receptionist
Tots “N” Teens Pediatrics
11.2015 - 08.2019
Rural Carrier Associate
United States Postal Service
09.2010 - 11.2015
Loss Prevention Specialist
MAX Credit Union
03.2005 - 05.2009
Collection Representative
IKON Office Solutions
12.2003 - 01.2004
Account Executive
Cellular One/Verizon Wireless
07.2001 - 02.2002
Office Manager
Cellular One/Verizon Wireless
06.1999 - 05.2001
Office Assistant
Service Merchandise
05.1997 - 02.2001
Associate of Applied Science - Early Childhood Education (AECE)
Gadsden State Community College