SHARNA-LEE CRAWFORD
Union City,GA
Summary
Results-driven Medical Coder Biller with over 10 years of experience in streamlining medical billing processes and enhancing customer service. Proven expertise in identifying documentation errors and ensuring compliance with coding standards, leading to improved operational efficiency. Strong skills in incident response and communication support a commitment to organizational excellence. Aiming to contribute technical and organizational acumen to a progressive healthcare organization focused on growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
AMAZON FULFILLMENT CENTER
08.2021 - Current
- Pick and pack customer orders according to company policies and procedures.
- Fill customer orders quickly, and accurately.
- Provide quality and control for all orders.
- Execute order fulfillment processes with attention to detail, ensuring accurate and efficient picking and packing of customer orders.
- Maintain high standards of quality control, verifying the correctness of orders before dispatch.
- Adhere to organizational policies and procedures to meet customer satisfaction benchmarks.
Medical Biller and Coder
National Billing Institute
Boca Raton, FL
09.2019 - 07.2021
- Managed precise data entry of patient and insurance information into the healthcare billing system, ensuring accuracy and completeness for optimal billing operations.
- Executed the verification of client information, contributing to the integrity of the billing process, and efficiently handled the resubmission of claims to minimize outstanding debt.
- Upheld confidentiality protocols for patient information and insurance data, while verifying insurance benefits to facilitate smooth pre-service arrangements.
- Pull electronic health records (EHRs) upon request.
- Upload medical records to insurance portals.
- Perform healthcare audits.
Home Health Aide
Care Central Home Health Services
Sunrise, FL
07.2014 - 06.2019
- Assisted patients with bathing, oral hygiene, grooming, and feeding.
- Responded immediately to the emotional, physical, and developmental needs of patients.
- Maintain a clean, healthy, safe, and well-organized environment.
- Report any unusual circumstances in patients' conditions or environments.
- Administered medication as directed by the physician.
- Assisted disabled patients to facilitate independence and well-being.
Medical Office Administrator
Etech
Kingston, Jamaica
01.2008 - 06.2014
- Managed customer inquiries through inbound calls.
- Escalates unresolved issues to management as needed.
- Executed comprehensive medical billing tasks, encoding various healthcare services.
- Analyzed medical billing claims to provide detailed recommendations.
- Recovered outstanding patient balances.
Education
BS - Health Information Management
Southern New Hampshire University
Manchester, NH11-2024
Some College (No Degree) - Medical Coder Biller
Atlantic Technical College
Coconut Creek, FLSkills
- Customer service and assistance
- Computer skills
- Excellent work ethic
- Verbal and written communication
- Good listening skills
- Adaptability
- Responsive to Change
- Innovation and creativity in delivering facility services
- Data mining
- Dependable and responsible
- PPE compliance
- Task prioritization
- Training & Development
- Teamwork and collaboration
- Calm under pressure
Certification
- CPR certified
- Microsoft Office 365
- Kareo/Tebra
- EHRGO
- Epic
Accomplishments
- Understanding conventions and guidelines related to ICD-10-CM & ICD-10-PCS, CPT, HCPCS.
- Understands the application of reimbursement systems, i.e., DRGs, APGs.
- Understands fundamentals of disease process.
- Demonstrate an understanding of 3M encoding system software.
- Demonstrates ethical coding practices by adhering to official coding guidelines and the American Health Information Management Standards for Ethical Coding and Billing/Reimbursement Methodologies.
- Understands the importance of maintaining ethical and legal standards in record keeping.
- Understands the work process of a Health Information Management Department.
- Knowledge of emergency measures, including certification in CPR (Basic Life Support) BLS.
References
References available upon request.
Timeline
AMAZON FULFILLMENT CENTER
08.2021 - Current
Medical Biller and Coder
National Billing Institute
09.2019 - 07.2021
Home Health Aide
Care Central Home Health Services
07.2014 - 06.2019
Medical Office Administrator
Etech
01.2008 - 06.2014
BS - Health Information Management
Southern New Hampshire University
Some College (No Degree) - Medical Coder Biller
Atlantic Technical College
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