Summary
Overview
Work History
Education
Skills
Timeline
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Sharna Shields

Corpus Christi

Summary

Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.

Overview

9
9
years of professional experience

Work History

Sales Manager

David's Bridal
01.2022 - 06.2023
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Restaurant Manager

Refill Jackson Initiative
06.2019 - 02.2020
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.

Head Server

Bravo Italian Restaurant
07.2017 - 06.2019
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
  • Trained staff members on use of POS system.
  • Stayed up-to-date on menu changes to help customers make food choices.

General Manager

Saltine Restaurant & Bar
08.2014 - 02.2017
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Formulated policies and procedures to streamline operations.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Education

LPN Certificate - Licensed Practical Nursing

Medical Careers Institute
Jackson, MS
01.2006

High School Diploma -

Jim Hill High School
Jackson, MS
06.1994

Skills

  • Product and Service Sales
  • Recruiting and Hiring
  • Sales Leadership
  • Customer Satisfaction
  • Consultative Selling Techniques
  • Professional Relationships
  • Coaching and Mentoring
  • People Management
  • Continuous Improvements
  • Motivational Leadership
  • Goals and Performance
  • Constructive Feedback
  • Accomplished Manager

Timeline

Sales Manager

David's Bridal
01.2022 - 06.2023

Restaurant Manager

Refill Jackson Initiative
06.2019 - 02.2020

Head Server

Bravo Italian Restaurant
07.2017 - 06.2019

General Manager

Saltine Restaurant & Bar
08.2014 - 02.2017

LPN Certificate - Licensed Practical Nursing

Medical Careers Institute

High School Diploma -

Jim Hill High School

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Sharna Shields