Microsoft Suite of Programs (Excel, Word, PowerPoint, and Outlook
Years of professional experience in apparel and promo sales
Sharnay Gillespie
Customer Service
Tucson,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
Work History
Account Manager
Darling Promo LLC
10.2018 - 01.2024
- Curating product presentations for clients based on needs.
- Priced items while maintaining or increase margins. Was able to help increase overall margins of company by 5-10%.
- Sourced, ordered, and paid for product based on EQP status vendors, as well as dealing directly with overseas vendors to order product in order to save customer money while still increasing margins.
- Tracked shipments for ultimate customer satisfaction, as well as invoiced the customer when needed.
- Always willing to help other personnel find "hard to find" product, help with software questions, and teach about not only our business procedures but the promotional products market as well.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Monitored industry trends to provide informed recommendations on new products or services that could benefit clients' businesses.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
General Manager/Office Manager
Tee Time USA
07.2005 - 11.2018
- Curated product presentations to customer based on need and customer goals.
- Sourced and ordered product from vendors
- Used Sage, ASI, and QuickBooks
- Awarded several bids, including two local fire departments and the University of Arizona, with combined sales of over $300,000.
- Through sales training and upselling customers, was able to increase margins by 8%.
- Enhanced customer satisfaction by delivering personalized service and addressing concerns in a timely manner.
- Maintained extensive knowledge of company products and services.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Organized promotional events and interacted with community to increase sales volume.
Education
High School Diploma -
Orange Glen High School
Escondido, CA08.1980
Some College (No Degree) - German Studies
Central College
Pella, IASkills
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Windows Program Suite, CorelDraw, QuickBooks, CommonSku, Sage, Distributor Central, and ASI Software Proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteImportant To Me
Company CultureWork-life balanceHealthcare benefitsPaid time offPaid sick leaveWork from home option401k matchAccomplishments
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of seven staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Software
Sage
ASI
CommonSku
Quickbooks
CorelDraw
Google Docs and Google Sheets
Timeline
Account Manager
Darling Promo LLC
10.2018 - 01.2024
General Manager/Office Manager
Tee Time USA
07.2005 - 11.2018
High School Diploma -
Orange Glen High School
Some College (No Degree) - German Studies
Central College
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