Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharnaya Nelson

Pittsburgh,PA

Summary

Experienced in both direct support and patient service roles, demonstrating a strong commitment to providing compassionate care and support. Skilled in fostering positive relationships with clients and patients, while maintaining professionalism and confidentiality. Proven ability to adapt to the unique needs of diverse individuals and handle challenging situations with patience and empathy. A reliable team member known for exceptional communication and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Direct Support Professional

ATC
Pittsburgh, PA
05.2021 - Current
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Facilitated social interactions between participants and their peers in the community.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Provided guidance and support to ensure safety of individuals served.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.

Direct Support Professional

Merakey Allegheny Valley School
Pittsburgh, PA
04.2020 - Current
  • Collaborated with other staff members to develop individualized service plans for each participant.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Followed care plan and directions to administer medications.
  • Assisted individuals in development of social skills to become integrated in community.

Cashier

Rite Aid
Pittsburgh, PA
01.2018 - 04.2020
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.

Dietary Aide

Washington Commons
Pittsburgh, PA
07.2016 - 03.2017
  • Assisted with preparation of snacks and other light meals.
  • Delivered meals to residents and patients in their rooms when requested.
  • Stocked supplies in dining areas as needed.
  • Informed supervisor about any changes in patient's dietary needs or preferences.
  • Worked closely with dietitians to ensure proper nutrition for each resident and patient.
  • Greeted visitors entering the kitchen area, provided them with information about services offered, and directed them accordingly.

Education

High School Diploma -

Pittsburgh Brashear High School
Pittsburgh, PA
06-2018

Skills

  • Healthcare
  • Behavior redirection
  • Client documentation
  • Client safety and first aid
  • Crisis Management
  • Case management experience
  • Transportation
  • Nutrition
  • Medical filing
  • Routing lab results
  • Reception Management
  • Bookkeeping Support
  • Appointment confirmation
  • Medical Billing
  • Medical terminology knowledge
  • Patient interviewing skills
  • Appointment Scheduling

Timeline

Direct Support Professional

ATC
05.2021 - Current

Direct Support Professional

Merakey Allegheny Valley School
04.2020 - Current

Cashier

Rite Aid
01.2018 - 04.2020

Dietary Aide

Washington Commons
07.2016 - 03.2017

High School Diploma -

Pittsburgh Brashear High School

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Sharnaya Nelson