Sharnea Chauncey
Ypsilanti,MI
Summary
Results-driven Customer Service Representative with over 2 years of experience in patient advocacy, effectively guiding patients through their care journey and claims processes. Proven ability to deliver exceptional customer service in high-pressure environments while managing high call volumes and resolving technical inquiries. Recognized for strong communication skills, adeptly handling escalations and fostering collaboration within teams to enhance customer satisfaction. Career aspirations include furthering expertise in healthcare support while contributing to team success.
Overview
13
13
years of professional experience
Work History
RADIOLOGY SCHEDULER REMOTE
Carenet Healthcare
05.2024 - Current
- Managed scheduling processes efficiently in a fast-paced call center setting.
- Handle questions/concerns regarding patient needs.
- Document all patient/member interactions via management software.
- Directed patients through member plan benefits.
- Built meaningful relationships with patients through empathetic communication.
Remote Transportation Scheduler
Keep the Faith Transportation
07.2023 - 02.2024
- Research, resolve, and document approximately high volume calls per day from transporter
- Created, updated, and monitored project schedules for multiple departments.
- Utilized various software and tools to streamline processes and optimize performance.
DATA ENTRY CLERK
Adecco
Taylor, MI
12.2019 - 03.2022
- Conducted meticulous data entry and quality control, contributing to streamlined operations
- Delivered exceptional customer service while managing scheduling and billing/collection tasks
- Managed and maintained databases
- Performed regular data quality checks
HEALTHCARE ADVOCATE
University of Michigan Hospital
Ann Arbor, MI
02.2012 - 08.2013
- Collected and processed medical specimens with strict adherence to healthcare standards
- Managed inbound calls effectively, addressing customer inquiries with professionalism and care
- Performed data entry and maintained accurate records of specimen details
- Handle Medical records while maintaining HIPAA/PHI policy
- Medical Billing and Medical Terminology
Education
DIPLOMA - MEDICAL BILLING
Ross Medical Education Center
Skills
- Customer relationship management (CRM)
- Multitasking and organization
- Issue follow up
- Time management
- Technical troubleshooting
- Service ticket management
- Appointment scheduling
- Live chat support
- Empathy and patience
- Remote support tools
References
References available upon request.
Timeline
RADIOLOGY SCHEDULER REMOTE
Carenet Healthcare
05.2024 - Current
Remote Transportation Scheduler
Keep the Faith Transportation
07.2023 - 02.2024
DATA ENTRY CLERK
Adecco
12.2019 - 03.2022
HEALTHCARE ADVOCATE
University of Michigan Hospital
02.2012 - 08.2013
DIPLOMA - MEDICAL BILLING
Ross Medical Education Center
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