Sharnetta Flowers
Rocky Mount,NC
Summary
Results-driven professional with expertise in referral coordination and patient registration. Proven track record of streamlining processes to enhance workflow and communication among healthcare teams, leading to improved patient care and satisfaction.
Dedicated Patient Access Representative with strong skills in patient registration, appointment scheduling, and insurance verification. Committed to improving patient experiences and ensuring HIPAA compliance.
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
25
25
years of professional experience
Work History
Patient Access Representative
Nash Health Care (PRN)
Rocky Mount, NC
10.2024 - Current
- Verified patient eligibility and insurance coverage to ensure seamless service delivery.
- Scheduled appointments and coordinated patient referrals, enhancing overall workflow efficiency.
- Utilized electronic health records (EHR) to accurately document patient information and update databases.
- Assisted patients with registration processes, ensuring compliance with healthcare regulations.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Followed document protocols to safeguard confidentiality of patient records.
Referral Specialist
Vidant Medical Group/ ECU HEALTH
Tarboro, NC
10.2021 - Current
- Coordinated patient referrals across multiple specialties to ensure timely access to care.
- Streamlined referral processes, enhancing communication between healthcare providers and patients.
- Developed and maintained relationships with community providers, fostering collaboration and support for patient needs.
- Trained new staff on referral procedures, improving team efficiency and onboarding experience.
- Implemented quality assurance measures to verify accuracy of patient information in referral systems.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Verified insurance benefits and eligibility for [Various] procedures before referring clients.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Obtained prior authorization for [Various] procedures.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
- Scheduled appointments with specialists on behalf of clients.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
Patient Access Representative
Nash Health Care
Rocky Mount, NC
07.2016 - 09.2021
- Addressed patient inquiries promptly, providing clear information about services and procedures.
- Streamlined check-in processes by implementing new scheduling protocols to reduce wait times.
- Collaborated with healthcare teams to facilitate effective communication regarding patient needs and status updates.
- Trained new staff on patient access procedures, promoting adherence to best practices within the team.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Medical Assistant
Foot And Ankle Associates Of North Carolinae
Rocky Mount, NC
11.2015 - 02.2016
- Administered patient intake procedures, ensuring accurate collection of medical histories and insurance information.
- Assisted physicians with examinations and minor surgical procedures, enhancing patient care efficiency.
- Maintained and sterilized medical instruments in compliance with safety protocols to ensure optimal hygiene standards.
- Managed appointment scheduling and follow-ups, improving patient flow and reducing wait times.
Production Worker
Acme
Rocky Mount, NC
03.2014 - 07.2014
- Operated machinery to assemble components efficiently in high-volume production environment.
- Ensured quality control by inspecting finished products for defects and inconsistencies.
- Collaborated with team members to streamline production processes and enhance workflow.
- Trained new employees on safety protocols and standard operating procedures.
Material Handler
Cummins
Rocky Mount, NC
02.2007 - 10.2011
- Operated forklifts and pallet jacks to transport materials efficiently across production areas.
- Coordinated inventory management, ensuring accurate tracking of stock levels and timely replenishment.
- Implemented safety protocols, reducing workplace accidents and enhancing overall team safety culture.
- Trained new employees on best practices for material handling and equipment operation, improving onboarding efficiency.
Poultry Processor
Perdue Chicken
Lewiston Woodville, NC
05.2004 - 12.2006
- Operated processing equipment to ensure efficient poultry production.
- Monitored quality control standards to maintain product integrity throughout processing stages.
- Trained new team members in safety protocols and operational procedures.
- Implemented process improvements to enhance workflow efficiency and reduce downtime.
Cashier
Hardee's Fast Food Restaurant
Enfield, NC
08.2001 - 05.2004
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of cashier area to enhance customer experience.
- Assisted in training new staff on cash handling procedures and customer service standards.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
Education
Associate of Science - Medical Assistant
San Joaquin Valley College
Visalia, CA12-2015
High School Diploma -
Southeast Halifax High School
Halifax, NC05-2002
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Appointment scheduling
- Phone and email etiquette
- Insurance billing
- Referral coordination
- Scheduling diagnostic procedures
- Electronic health records
- Data entry
- Intake assessment
- Medical coding
- Appointment reminders
- Registration and scheduling
- Calm and effective under pressure
- Insurance authorizations
- Insurance verifying
- Multi-line telephone systems
- Documenting and recording information
- Communicating to patients and families
- Interpreting physician orders
Timeline
Patient Access Representative
Nash Health Care (PRN)
10.2024 - Current
Referral Specialist
Vidant Medical Group/ ECU HEALTH
10.2021 - Current
Patient Access Representative
Nash Health Care
07.2016 - 09.2021
Medical Assistant
Foot And Ankle Associates Of North Carolinae
11.2015 - 02.2016
Production Worker
Acme
03.2014 - 07.2014
Material Handler
Cummins
02.2007 - 10.2011
Poultry Processor
Perdue Chicken
05.2004 - 12.2006
Cashier
Hardee's Fast Food Restaurant
08.2001 - 05.2004
Associate of Science - Medical Assistant
San Joaquin Valley College
High School Diploma -
Southeast Halifax High School