Sharnise Bridgeforth
Huntsville,AL
Summary
Focused customer relations professional skilled in lead generation, customer relationship development, sales and claims. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
LG
Huntsville Al
01.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with human resources and outside counsel to protect company from legal claims.
- Maintained strict confidentiality while managing sensitive information related to clients'' legal affairs.
- Negotiated favorable settlements in high-stakes disputes, saving clients time and resources in litigation.
- Reduced potential litigation risks by conducting thorough research and providing preemptive solutions to clients.
- Streamlined contract negotiation processes, ensuring compliance with applicable laws and regulations.
- Worked closely with law enforcement agencies during investigations involving company-related matters.
- Built strong professional relationships with clients by consistently delivering excellent service based on integrity and expertise.
- Developed strategies to resolve cases in client's best interest.
- Developed legal strategies to protect client interests and resolve disputes.
Customer Service Representative
ATT
Huntsville, AL
04.2015 - 01.2018
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Regularly exceeded daily sales and product add-on quotas.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided information regarding charge accounts and loyalty programs.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Recommended products to customers, thoroughly explaining details.
- Answered constant flow of customer calls with minimal wait times.
Sales Representative
Bath And Body Works, Limited Brands
Dayton, OH
06.2013 - 03.2015
- Exceeded goals for new accounts in single sales cycle.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Increased sales by offering advice on purchases and promoting additional products.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Documented customer interactions using SalesForce to capture data in processing system.
- Cold-called leads and closed large number of new sales over several months.
Customer Service Representative
Dicks Sporing Goods
Dayton, OH
10.2011 - 11.2013
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Recommended products to customers, thoroughly explaining details.
- Answered constant flow of customer calls with minimal wait times.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Cashier
Bojangles' Famous Chicken 'n Biscuits
Athens, AL
05.2010 - 10.2011
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
Austin High School
Decatur, AL05.2010
Skills
- Sales expertise
- International sales support
- Complaint resolution
- Report preparation
- Order Fulfillment
- Creative problem solving
- Stock management
- CRM
- Technical Support
- POS systems expert
- Retail store support
- Professional telephone demeanor
- Account management
- Inbound and Outbound Calling
- Claims
- Accuracy and precision
Timeline
Customer Service Representative
LG
01.2018 - Current
Customer Service Representative
ATT
04.2015 - 01.2018
Sales Representative
Bath And Body Works, Limited Brands
06.2013 - 03.2015
Customer Service Representative
Dicks Sporing Goods
10.2011 - 11.2013
Cashier
Bojangles' Famous Chicken 'n Biscuits
05.2010 - 10.2011
Austin High School