Sharon Appleyard
Smiths Grove,KY
Summary
Dynamic professional with extensive experience at America’s Car-Mart, excelling in team leadership and customer service. Proven track record in enhancing workflow efficiency and driving sales growth through effective problem-solving and conflict resolution. Skilled in inventory management, fostering strong client relationships, and implementing process improvements for operational excellence.
Overview
11
11
years of professional experience
Work History
Assistant Manager
America’s Car-Mart
Bowling Green, KY
01.2025 - Current
- Oversaw daily operations management to enhance workflow efficiency.
- Managed staff scheduling and conflict resolution to enhance team performance.
- Oversaw inventory management by monitoring stock levels and ensuring timely restocking procedures.
- Facilitated training sessions for new employees on company policies and customer service standards.
Service Manager
America’s Car-Mart
Bowling Green, KY
06.2024 - 01.2025
- Managed daily service operations to enhance customer satisfaction and retention.
- Trained and mentored team members on service protocols and best practices.
- Implemented process improvements to streamline workflow efficiency and reduce turnaround time.
- Resolved customer complaints effectively, ensuring timely follow-up and resolution.
- Coordinated with sales teams to align service offerings with customer needs and expectations.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Senior Account Representative
America’s Car-Mart
Glasgow, KY
10.2023 - 06.2024
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Collaborated with cross-functional teams to streamline account management processes.
- Analyzed customer feedback to identify trends and recommend product improvements.
- Developed tailored solutions for clients, increasing sales opportunities and revenue.
- Mentored junior representatives on best practices in customer engagement and service excellence.
- Resolved escalated client issues professionally while adhering to established guidelines, minimizing potential losses for the company.
Office Manager
King Automotive
Mount Juliet, TN
07.2020 - 10.2023
- Coordinated daily office operations to ensure efficiency and productivity.
- Managed scheduling and logistics for team meetings and appointments.
- Developed and maintained filing systems to improve document retrieval.
- Streamlined communication between departments, enhancing collaboration.
Assistant General Manager
Taco Bell
Mount Juliet, TN
03.2015 - 06.2020
- Led team in achieving operational excellence through efficient staff training and development.
- Streamlined inventory management processes to enhance supply chain efficiency and reduce waste.
- Implemented new scheduling system, improving labor cost management and employee satisfaction.
- Drove customer service initiatives resulting in increased guest satisfaction scores and repeat business.
Education
High School Diploma -
Advocacy Outreach
Elgin, TX11.2003
Skills
- Team leadership
- Customer service
- Problem-solving
- Time management
- Conflict resolution
- Recruiting and interviewing
- Sales growth
- Recruitment and hiring
- Inventory management
- Vendor relationship management
Timeline
Assistant Manager
America’s Car-Mart
01.2025 - Current
Service Manager
America’s Car-Mart
06.2024 - 01.2025
Senior Account Representative
America’s Car-Mart
10.2023 - 06.2024
Office Manager
King Automotive
07.2020 - 10.2023
Assistant General Manager
Taco Bell
03.2015 - 06.2020
High School Diploma -
Advocacy Outreach