Sharon Barrett
Summary
Dedicated healthcare customer service professional with proven skills in patient assistance and appointment coordination. Adept at managing inquiries and providing detailed information on services and insurance options.
Overview
8
8
years of professional experience
Work History
Healthcare Customer Service Representative
Genevieves Villa Mariah
09.2024 - Current
- Assisted patients with inquiries and appointment scheduling efficiently.
- Handled patient records using electronic health record systems accurately.
- Provided information about services and insurance coverage options clearly.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Assisted in checking patient's insurance eligibility prior to their appointment.
Medical Customer Service Associate
Walmart Health
01.2023 - 08.2024
- Processed orders and managed customer accounts efficiently.
- Coordinated with healthcare providers to resolve service issues promptly.
- Performed data entry of patient information into electronic health record system.
- Responded promptly to all emails, voicemails, faxes, letters and other correspondence from customers regarding their accounts or services provided by the organization.
Banking Customer Service Representative
USAA Federal Savings Bank
09.2017 - 01.2023
- Assisted members with account inquiries and transaction processing.
- Resolved customer issues through effective communication and problem-solving techniques.
- Educated clients on banking products and services to enhance their financial knowledge.
- Documented customer interactions accurately in the banking system for record-keeping.
- Maintained confidentiality of sensitive customer information in compliance with regulations.
- Provided troubleshooting assistance for online banking platforms and mobile applications.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
Education
Associate of Arts -
Broward College
Fort Lauderdale, FLBachelor of Arts -
Arizona Global University
Skills
- Electronic health records
- Insurance verification
- Patient scheduling
- Service coordination
- Data entry accuracy
Timeline
Healthcare Customer Service Representative
Genevieves Villa Mariah
09.2024 - Current
Medical Customer Service Associate
Walmart Health
01.2023 - 08.2024
Banking Customer Service Representative
USAA Federal Savings Bank
09.2017 - 01.2023
Associate of Arts -
Broward College
Bachelor of Arts -
Arizona Global University
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