SHARON BERTHIAUME
Indian Orchard,MA
Summary
Bar Manager with extensive experience in staff training and mentoring, resulting in improved team performance. Skilled in conflict resolution and strategic planning, ensuring effective vendor relationships and inventory management. Focused on enhancing customer satisfaction through strong communication and service skills. Proven ability to manage daily operations and staff in high-pressure environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bar Manager
O'Brien's Corner
Springfield, MA
12.2013 - Current
- Successfully trained and mentored new bartenders, resulting in a more skilled and efficient team.
- Successfully resolved customer complaints and issues, resulting in improved customer satisfaction and loyalty.
- Developed and maintained positive relationships with vendors, resulting in better pricing and improved inventory management.
- Managed a diverse workforce where I have had to implement my conflict resolution skills and learned valuable people skills.
Education
Associates - Business Administration
Springfield Technical Community College
Springfield, MA12-2025
Certificate - Human Resources Management
Southern New Hampshire University
Manchester, NH06.2023
Skills
- Time management
- Employee and staff relations
- Conflict resolution
- HR policies and procedures
- Communication skills
- Service orientation
- Training and mentoring
- Strategic planning
- Microsoft Office proficiency
Certification
- Certificate in Human Resource Management, Southern New Hampshire University, 06/23
- Negotiations: Resolving Disputes, HRCI, 05/23
- Common Ethical Challenges- Leadership and Organizational, HRCI, 03/23
- Issues and Ethics in the Workplace, HRCI, 03/23
Memberships And Affiliations
National Society of Leadership and Success, 08/23
Leadership Experience
Bar Manager, O'Brien's Corner, 12/13, Present, Managed a diverse workforce where I have had to implement my conflict resolution skills and learned valuable people skills.
References
References available upon request.
Timeline
Bar Manager
O'Brien's Corner
12.2013 - Current
Associates - Business Administration
Springfield Technical Community College
Certificate - Human Resources Management
Southern New Hampshire University