Sharon Birkholtz
Fulton,MI
Summary
Friendly service coordinator/advisor with 25 years of dedicated customer service experience, have worked as assistant service advisor for dealerships and now Sr. Service Support Rep with Altec Repair central . Dedicated to exceeding service goals through effective communication skills and abilities.
Overview
2
2
years of professional experience
Work History
Sr. Service Support Rep
Altec
Interact directly with customers.
Create repair tickets, coordinate repairs with vendors
Assistant Customer Service Manager
Vicksburg Chrysler Dodge Jeep
Vicksburg, MI
08.2019 - 09.2021
- Oversaw appointment scheduling for clients
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed department call volume of numerous calls per day and coordinated department schedules to maximize coverage during peak hours
Education
High School Diploma -
Oak Forest High School
Oak Forest, IL06.1981
Skills
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Patient and Empathetic
Timeline
Assistant Customer Service Manager
Vicksburg Chrysler Dodge Jeep
08.2019 - 09.2021
Sr. Service Support Rep
Altec
High School Diploma -
Oak Forest High School