Sheri Abrahamson
Oxford,MA
Summary
Knowledgeable Service Representative adept at resolving customer concerns and building retention and offering over 30 years of customer relations experience and a deep understanding of [Industry].
Overview
12
12
years of professional experience
1
1
Certification
Work History
Commercial Auto Service Rep Sr
MAPFRE
Webster, Mass
03.2020 - Current
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Reviewed and processed endorsement request in multiple software systems
Comm'l Policy Service Rep I, II & Lead for FlA
MAPFRE Insurance
Webster, Mass
04.2014 - 03.2020
- Entered renewal polices into a new software system.
- Processed endorsement requests received from agents
- Reviewed and input new business poliies.
- Helped process quality reviews.
- Performed testing for new software.
- Trained/mentored new hires
Personal Lines Policy Service Rep I & II
MAPFRE Insurance
Webster, MA
07.2011 - 04.2014
- Screened and processed endorsement requests.
- Processed renewals and new business transactions.
- Trained new hires
Claim Clerk
MAPFRE Insurance
Webster, MA
06.2010 - 07.2011
- Screened and sorted mail, to distribute to proper area/adjuster.
- Prepped documents for imaging system.
Education
Associate of Arts - General Studies
Community College of R I
Lincoln, RI06.1992
Skills
- Understanding Customer Needs
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Data Entry and Maintenance
Certification
INS 21
Timeline
Commercial Auto Service Rep Sr
MAPFRE
03.2020 - Current
Comm'l Policy Service Rep I, II & Lead for FlA
MAPFRE Insurance
04.2014 - 03.2020
Personal Lines Policy Service Rep I & II
MAPFRE Insurance
07.2011 - 04.2014
Claim Clerk
MAPFRE Insurance
06.2010 - 07.2011
Associate of Arts - General Studies
Community College of R I
INS 21
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