Sharon Birmelin
Lake Grove,NY
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS
Holtsville, New York
05.2008 - 10.2010
- Answered taxpayer inquiries and provided accurate information regarding their tax return and services.
- Provided excellent customer service to resolve taxpayer complaints in a timely manner.
- Gathered taxpayer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet taxpayer needs.
- De-escalated problematic concerns while maintaining a calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Engaged in conversation with the taxpayer to understand needs, resolve issues and answer tax questions.
- Collected deposits or payments and arranged for billing agreements.
- Adjusted bills and refunded money to resolve taxpayer accounts.
Music Teacher
Murphy Music Studio
Melville, New York
09.2004 - 06.2008
- Organized and conducted weekly group classes to teach basic music theory and performance skills.
- Assigned pieces of music for students to practice at home, monitored progress, and provided feedback.
- Performed regular assessments of student development to measure progress and adjust instruction accordingly.
- Developed relationships with students, parents, staff members, and administrators to ensure the best outcomes for all involved parties.
- Provided guidance on auditions and competitions related to musical performance or composition.
- Instructed students on proper instrument care and maintenance techniques so they can keep their instruments in top condition throughout their career.
- Maintained students' progress by evaluating and adjusting strategies.
- Completed student records and school-related documentation.
Education
Bachelor of Arts - Music Education
Five Towns College
Dix Hills, NY12-2006
Skills
- Account updating
- Complaint resolution
- Opening and closing accounts
- Credit adjustments
- Customer consulting
- Professional telephone demeanor
- Recordkeeping strengths
- Adaptive team player
Timeline
Customer Service Representative
Internal Revenue Service, IRS
05.2008 - 10.2010
Music Teacher
Murphy Music Studio
09.2004 - 06.2008
Bachelor of Arts - Music Education
Five Towns College