Sharon Boutelle
Rockledge,FL
Summary
Professional Parts Specialist prepared to excel in managing inventory, sourcing components, and ensuring efficient parts distribution. Strong focus on team collaboration and achieving tangible results, with adaptability to meet changing needs. Reliable in maintaining quality standards and fostering productive work environments. Skilled in inventory management, vendor relations, and technical support.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Parts Specialist
United Rentals Inc
Melbourne, FL
01.2020 - Current
- Manage inventory levels to ensure optimal stock availability and minimize downtime.
- Coordinate parts sourcing and procurement, enhancing supply chain efficiency.
- Manage improvements that streamline workflow and reduce order fulfillment time.
- Foster strong relationships with suppliers to negotiate favorable terms and ensure timely deliveries.
- Issue parts to technicians to complete customers' repairs.
- Serve customers in-store and by telephone to answer questions and place orders.
- Collaborate with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provide exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Maintain a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conduct thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Process returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Receive and restocked product, keeping sales floor shelves full and ready for customers' purchased and shop use.
- Assist customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Order parts from various distributors to fulfill demands.
- Stock and manage stock of parts.
- Assist customers in finding appropriate parts promptly.
- Greet customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Organize parts storage and stocked inventory according to established guidelines.
- Oversee quality control measures to maintain high standards of parts accuracy and reliability.
License Realtor - State of Florida
LaRocque & Co., Realtors
Cocoa, FL
07.2015 - Current
- Develop comprehensive marketing strategies to enhance property visibility and attract potential buyers.
- Negotiate contracts and facilitate transactions, ensuring compliance with real estate regulations and policies.
- Provide expert guidance to clients on market trends, pricing strategies, and property evaluations.
- Cultivate strong relationships with clients, resulting in repeat business and referrals through exceptional service.
- Conduct detailed market analysis to assess property values and inform strategic decision-making for listings.
- Coordinate various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Build lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Deliver exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamline contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Collaborate with other agents to ensure timely closings and successful transactions for all parties involved.
- Write contracts to outline sales and purchases of properties.
- Resolve client concerns related to home purchases to maintain high satisfaction ratings.
Medical Billing Specialist
Brevard Prosthetics & Orthotics
Rockledge, FL
06.2014 - 08.2018
- Managed billing processes for prosthetic and orthotic services, ensuring timely and accurate submissions.
- Analyzed billing data to identify trends, recommending adjustments for improved financial performance.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Identified and resolved patient billing and payment issues.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Collected payments and applied to patient accounts.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Reviewed and verified insurance claims, resolving discrepancies to maximize reimbursement rates.
- Implemented improvements to billing workflows, enhancing efficiency and reducing processing time.
- Trained new staff on billing protocols and software systems, fostering a knowledgeable team environment.
Education
High School Diploma -
Rockledge High School
Rockledge, FLReal Estate State License - Real Estate
Gold Coast School of Real Estate
Boca Raton, FL05-2001
Skills
- Shipping and receiving
- Returns processing
- Parts identification
- Stock control
- Customer service
- Ordering parts
- Problem-solving skills
- Cycle counting
- Coordinating paperwork
- Inventory management
- Improving customer satisfaction
- Operations management
Certification
- Certified forklift, Scissorlift and Boomlift operator - Current
- CPR and AED Training - Current
Timeline
Parts Specialist
United Rentals Inc
01.2020 - Current
License Realtor - State of Florida
LaRocque & Co., Realtors
07.2015 - Current
Medical Billing Specialist
Brevard Prosthetics & Orthotics
06.2014 - 08.2018
High School Diploma -
Rockledge High School
Real Estate State License - Real Estate
Gold Coast School of Real Estate