Sharon Brandenburg
Chicago,IL
Summary
Dynamic Inventory Specialist with Walgreens, recognized for enhancing inventory accuracy and optimizing storage layouts. Proven ability in inventory control and customer service, successfully reducing stock shortages and improving operational efficiency. Skilled in data entry and reconciliation, fostering teamwork to achieve productivity goals while maintaining a clean and organized workspace.
Overview
13
13
years of professional experience
Work History
Inventory Specialist
Walgreens
Chicago, IL
10.2021 - Current
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
- Optimized storage layouts by analyzing space usage patterns, leading to increased capacity without additional expense or construction requirements.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Assisted in implementing a new inventory management system, resulting in more accurate record-keeping and reduced errors.
- Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
- Ensured compliance with regulations concerning hazardous materials storage, contributing to a safe working environment.
- Collaborated with sales team to align inventory levels with promotional activities, optimizing sales opportunities.
- Managed disposal of obsolete inventory in environmentally responsible manner, ensuring compliance with regulations.
- Implemented returns processing system that expedited restocking of returned goods and minimized losses.
- Improved warehouse space utilization with strategic reorganization of stock areas.
- Handled day-to-day shipping and receiving overseeing more than Number packages per day.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
Beauty Advisor
Walgreens
Chicago, IL
11.2014 - 2020
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Maintained counter and display areas for cleanliness and organization.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Conducted regular cleaning duties to maintain a hygienic workspace
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Performed cash, card, and check transactions to complete customer purchases.
Customer Service Cashier
Walgreens
Chicago, IL
10.2012 - 2014
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Processed returns and exchanges with care, adhering to store policies
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Jane Addams
Chicago, IL06.2005
Skills
- Attention to detail
- Customer service
- Inventory control
- Teamwork and collaboration
- Inventory organization
- Shipping and receiving
- Inventory tracking
- Order fulfillment
- Order picking and processing
- Stocking and organization
- Inventory accounts reconciliation
- Inventory counts
- Heavy lifting
- Basic math
- Loss prevention
- Ordering supplies
- Stock replenishment
- Handheld scanners
- Maintained a well cleaned working area
- Cleaned the back rooms
Timeline
Inventory Specialist
Walgreens
10.2021 - Current
Beauty Advisor
Walgreens
11.2014 - 2020
Customer Service Cashier
Walgreens
10.2012 - 2014
Jane Addams