Sharon Browne
Brooklyn
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
13
13
years of professional experience
Work History
Front Desk Guest Service Agent
Doubletree By Hilton Hotel
135-30 140th street,Queens
11.2022 - Current
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Responded to inquiries and room requests made online, by phone or email.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Facilitated front desk activities, delivering outstanding guest service and efficient handling of check-in/check-out procedures.
BPX/Lead Front Desk Agent
Hilton JFK
Queens
06.2012 - 01.2023
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Trained and mentored new front desk staff on customer service protocols.
- Coordinated room assignments and maintained accurate reservation records daily.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High Schools Diploma
Managua 12.1990
Skills
- Biligual (English/Spanish)
Timeline
Front Desk Guest Service Agent
Doubletree By Hilton Hotel
11.2022 - Current
BPX/Lead Front Desk Agent
Hilton JFK
06.2012 - 01.2023
High Schools Diploma