Sharon Buffing
Winter Garden,FL
Summary
Results-driven, detail-oriented patient and customer service professional seeking to support an established business or brand. A dynamic, multi-skilled, team player with targeted strengths in operations management, communication and cultivating relationships.
Overview
22
22
years of professional experience
Work History
Patient Access/Front Desk Receptionist
Advent Health Orlando
Orlando, FL
08.2021 - 06.2022
- Conducted insurance eligibility verification, referral authorization and financial education on designated accounts.
- Enhanced intake experience throughout all patient interactions and maintained compliance with all HIPPA regulations to safeguard patient privacy while authenticating patient identity throughout all processes.
- Contact Primary Care or Admitting Physician to obtain authorizations, diagnosis, and procedure detail as necessary while explaining necessary forms and obtaining signatures from the patient/guarantor.
- Explained insurance benefits and collects co-pays, deductibles and self-pay portions due. Helped patients/guarantors with financial aid and community care when necessary while documenting authorization/benefit information in the registration system.
- Assembled patient records and obtained copies of relevant documents including insurance cards, photo identification cards and any advanced directives.
- Maintained department logs for statistical reporting, received and sent medical records to referring physicians.
Financial Counselor/Unit Secretary
Orlando Health
Orlando, FL
03.2013 - 06.2020
- Conducted insurance eligibility verification, referral authorization and financial education on designated accounts.
- Enhanced intake experience throughout all patient interactions and maintained compliance with all HIPPA regulations to safeguard patient privacy while authenticating patient identity throughout all processes.
- Contact Primary Care or Admitting Physician to obtain authorizations, diagnosis, and procedure detail as necessary while explaining necessary forms and obtaining signatures from the patient/guarantor.
- Explained insurance benefits and collects co-pays, deductibles and self-pay portions due. Helped patients/guarantors with financial aid and community care when necessary while documenting authorization/benefit information in the registration system.
- Assembled patient records and obtained copies of relevant documents including insurance cards, photo identification cards and any advanced directives.
- Maintained department logs for statistical reporting, received and sent medical records to referring physicians.
Administrative Billing Clerk
Penske Truck Leasing
Orlando, FL
12.2005 - 09.2008
- Helped staff and outside providers determine correct billing values to issue invoices and bills to customers via mail and e-mail.
- Reconciled clients' contracts by helping billing manager process detailed invoices.
- Met billing deadlines by smoothly posting and scanning documents for leasing invoices.
- Monitored and reconciled monthly payments for leasing accounts while verifying accuracy of billing data and independently resolving errors.
- Managed all book-keeping, kept rate books and team manuals updated with current values.
- Worked closely with DOT (Department of Transportation) scheduling physicals for our drivers and keeping the drivers records on file for audit.
- Kept all records of our vehicles for our leasing and rental department current and also applying and renewing the vehicles registrations.
Airborne Surveillance Technician
US Air Force
Tinker AFB , OK
10.2000 - 09.2004
- Held a top secret security clearance and was trained to handle sensitive and classified information up to a top secret level of clearance
- Performed as mission aircrew members using sensor systems to track aircraft, watercraft and ground objects.
- Identified targets of interest and coordinated with manned airborne weapons platforms or fire control systems using electronic warfare (EW) and electronic support measures and procedures.
- Operated with communications with airborne and ground agencies state side and abroad for mission planning in times of war and training missions.
- Compiled reports and analyses for the DOD (Department of Defense), NATO (North Atlantic Treaty Organization) and other allies throughout the globe.
- Maintained object position locations for the battle management databases and active engagement and reconnaissance.
- Maintained communications links with defensive and offensive air, ground, naval and specialized forces units. We coordinated with Civilian and military Air Traffic Control, and Airspace Control.
- Assisted in direct weapons engagement providing navigation information for aircraft or external manned aircraft to track unfriendly and friendly targets.
Education
High School Diploma -
Mark T. Sheehan High School
Wallingford, CT06-2000
Skills
- Guest Relations
- Customer Service
- Clerical Support
- Departmental support
- Operations Management
- Logistics
- Customer Service
- Scheduling
- Record Keeping
- Time management
- Professionalism
- Problem solving
- Communication
- Project Planning
- Leadership
- Collaborative
- Responsive
- Duty Organization
- Task Prioritization
- Tech & Computer Literacy
- Adaptability
Timeline
Patient Access/Front Desk Receptionist
Advent Health Orlando
08.2021 - 06.2022
Financial Counselor/Unit Secretary
Orlando Health
03.2013 - 06.2020
Administrative Billing Clerk
Penske Truck Leasing
12.2005 - 09.2008
Airborne Surveillance Technician
US Air Force
10.2000 - 09.2004
High School Diploma -
Mark T. Sheehan High School