SHARON BURDEN
Jacksonville,FL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
DOD RESERVATION CENTER AGENT
NEXCOM, DoD Reservation Center, NAS
Jacksonville, FL
03.2026 - Current
- Managed customer inquiries and reservations using DoD-specific systems.
- Provided accurate information on travel policies and benefits to service members.
- Assisted in processing reservation requests efficiently and effectively.
- Coordinated with various departments to ensure seamless service delivery.
Customer Service Agent
Delta Air Lines, Inc.
Jacksonville, FL
08.2021 - 09.2025
- Quickly learn new skills and apply them to daily tasks, improving efficiency and productivity.
- Coordinated with team members to resolve customer issues promptly and effectively.
- Sold, printed, and issued tickets to guests.
- Provided exceptional customer service by resolving client inquiries and issues promptly.
- Established long-lasting relationships with clients, leading to repeat business and referrals.
- Assisted clients in handling travel-related issues such as lost luggage or flight cancellations, providing prompt resolutions.
- Managed client itineraries, ensuring all travel documents were accurate and delivered in a timely manner.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Managed irregular operations such as delays or cancellations calmly, taking necessary action to minimize impact on passengers'' travel plans.
Education
Bachelor of Science -
Florida State University
Tallahassee, FL12-2007
Skills
- Employment assistance
- Problem-solving
- Time management
- Attention to detail
- Team collaboration
- Active listening
- Verbal and written communication
- Community resources
Timeline
DOD RESERVATION CENTER AGENT
NEXCOM, DoD Reservation Center, NAS
03.2026 - Current
Customer Service Agent
Delta Air Lines, Inc.
08.2021 - 09.2025
Bachelor of Science -
Florida State University