Sharon Crosby
334-717-9692
Coosada,AL
Summary
Recent graduate with degree in business excited to launch career in underwriting as underwriter . Hands-on training in risk management, data analysis and underwriting processes and procedures. Highly organized to handle large workloads. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
MCI Mass Marketers
01.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Underwriting Analyst
Alfa Insurance
04.2005 - Current
- Determined and documented loan conditions and communicated requirements and decisions.
- Provided high level of assistance to underwriters and manager helping with review, classification, coding and rating of applications.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Customer Service Associate
AT&T
02.2020 - 04.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Answering Service Operator
Executive Message Center
02.2016 - 04.2021
- Maintained high level of customer service through friendly and polite demeanor.
- Answered incoming calls, greeted callers, provided information, and transferring calls to appropriate parties.
- Resolved customer issues through research and problem solving.
- Relayed and transcribed written and verbal messages
- Operated digital paging system to notify recipients of incoming calls.
- Operated switchboard and routed incoming calls to appropriate departments.
Education
Associate of Science - Business Administration
Troy State University
Montgomery, Alabama 12.2016
Skills
- Client Relationships
- Underwriting Regulations
- Service Delivery
- Assess Applications
- Retail Sales Customer Service
- Report Preparation
- Microsoft Excel
- Microsoft Word
- Credit Card Payment Processing
- Order Fulfillment
- Customer Relations
- Customer Service
- Multi-Line Phone Talent
- Clerical Support
- Call Triaging
- Critical Thinking
- Typing Proficiency
- Computer Proficiency
- Administrative Support
- Data Evaluation
- Receiving Support
- Policy and Procedure Adherence
- Cultural Awareness
- Grammar
- Proofreading
- 10-Key
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Representative
MCI Mass Marketers
01.2021 - Current
Customer Service Associate
AT&T
02.2020 - 04.2021
Answering Service Operator
Executive Message Center
02.2016 - 04.2021
Underwriting Analyst
Alfa Insurance
04.2005 - Current
Associate of Science - Business Administration
Troy State University
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