SHARON DILLER
Willow Grove,PA
Summary
Resourceful Real Estate professional with over 25 years of experience in the challenging, fast-paced real estate field. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention, and revenue. Highly adept at training, managing, coaching, and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
36
36
years of professional experience
Work History
Real Estate Agent
Coldwell Banker Realty
03.2018 - Current
- Showcased residential properties, explaining features and value to potential buyers
- Managed sales pipeline, actively following up with prospects and hot leads
- Promoted property sales through various channels, including advertisements, open houses, and multiple listing services
- Coordinated appointments with prospective buyers, providing insights into current market activities
- Maintained current and accurate CRM database of prospective customers
- Utilized Listing Concierge to promote properties and maintain high referral rates.
Real Estate Agent
RE/MAX Regency
09.2014 - 03.2018
- Specialized in residential real estate, requesting a lateral move to target desired areas
- Executed aspects of residential real estate, including negotiation and client communication.
Real Estate Agent
Elfant Wissahickon Realtors
11.2012 - 10.2014
- Handled various responsibilities in residential real estate, contributing to successful transactions.
Real Estate Agent/Manager
Diller & Fisher Realtors
12.1997 - 04.2012
- Recruited new agents and implemented ongoing sales and rental training
- Provided current market analysis for buyers and sellers, negotiating sales prices on behalf of clients
- Maintained high referral rates and exceptional feedback from clients.
Fine Dining Server/Trainer
Sea Grill Restaurant
09.1996 - 09.2001
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Managed sections for smooth flow of guests and orders.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Fine Dining Server/Trainer
Restaurant, Upstares, Varalli, 1343 Locust Street
09.1987 - 08.1996
- Provided fine dining service in a prestigious restaurant setting
- Trained new servers, ensuring adherence to high-quality service standards
- Managed sections for a smooth flow of guests and orders.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Demonstrated excellent communication skills
- Successfully multitasked in a high-pressure environment with meticulous attention to detail.
- Suggested wine pairings to go with specific menu items.
Sales Manager
The Limited Corporation/Express
06.1990 - 02.1996
- Recruited and managed a diverse team, boosting sales volume through employee incentive sales contests
- Met payroll requirements, implemented theft prevention strategies, and managed multiple locations on the East and West Coasts.
Accredited Buyer's Representative, Seller Representative Specialist
ABR, SRS
- Provided fine dining service in a coastal setting
- Trained new servers and implemented sidework procedures to maintain a smooth restaurant operation
- Applied vast knowledge of wines and cocktails
- Exhibited excellent communication skills
- Successfully multitasked with meticulous attention to detail
- Certifications and Memberships
- Licensed PA Real Estate Agent
- NAR Member
- Tri County Suburban Realtors Member
- REALTOR
- Certified Real Estate Negotiator (CREN)
- Certified New Home Specialist (CNHSP)
- Certified Rental Agent (CRA
Education
No Degree - Communications
Temple University
Philadelphia, PAAssociate of Arts - Communications
Montgomery County Community College
Blue Bell, PA05.1987
Skills
- Client Relations
- Contract Negotiation
- Excellent Communication Skills
- Employee Coaching and Mentoring
Timeline
Real Estate Agent
Coldwell Banker Realty
03.2018 - Current
Real Estate Agent
RE/MAX Regency
09.2014 - 03.2018
Real Estate Agent
Elfant Wissahickon Realtors
11.2012 - 10.2014
Real Estate Agent/Manager
Diller & Fisher Realtors
12.1997 - 04.2012
Fine Dining Server/Trainer
Sea Grill Restaurant
09.1996 - 09.2001
Sales Manager
The Limited Corporation/Express
06.1990 - 02.1996
Fine Dining Server/Trainer
Restaurant, Upstares, Varalli, 1343 Locust Street
09.1987 - 08.1996
Accredited Buyer's Representative, Seller Representative Specialist
ABR, SRS
No Degree - Communications
Temple University
Associate of Arts - Communications
Montgomery County Community College
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