Sharon Evans
Pender County Department of Social Services
Burgaw,NC
31
years of professional experience
Dependable and experienced professional with 31 years experience in customer service, case management, assisting the public. Strong background in processing applications, maintaining accurate records, handling confidential information, meeting deadlines, and providing excellent customer service. Experienced in working independently as well as part of a team. Retired after 31 years of dedicated service and now seeking an opportunity to use my experience and skills in a new position.
Work History
Income Maintenance Caseworker II
31 Years 1 Month- Determined eligibility for Food and Nutrition Services using county and state policy guidelines.
- Advised clients on program requirements, verification needs, and reporting responsibilities.
- Coordinated with employers, landlords, and community partners to obtain required case information.
- Reviewed complex cases to ensure compliance with DSS regulations and eligibility standards.
- Managed a Large caseload of diverse clients, prioritizing tasks effectively to meet deadlines and maintain organized case files.
- Gathered information via telephone, mail, or in person from clients applying for assistance.
- Identified potential instances of fraud or abuse within the income maintenance system by carefully reviewing case documentation for inconsistencies or discrepancies.
- Operated computer and imaging equipment to retrieve and enter data into electronic case records.
- Ensured client confidentiality through strict adherence to privacy policies when handling sensitive personal information.
- Conducted thorough interviews with clients to assess their needs and determine appropriate services or referrals.
- Maintained up-to-date knowledge of federal, state, and local regulations governing income maintenance programs to ensure compliance.
- Assisted clients with completion of applications and paperwork.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Processed applications, recertifications, and changes in NC FAST with consistent timeliness.
- Verified documentation and resolved discrepancies to maintain accurate benefit records.
- Assisted at Shelters during Disasters/Emergencies.
Education
Associate of Science - Business Administration
Skills
Eligibility determination
Compliance standards
Document management
Computer proficiency
Customer service
Telephone etiquette
Maintains confidentiality
Professionalism
Timeline
Income Maintenance Caseworker II
Pender County Department of Social Services
09.1992 - 10.2023Read More
Cape Fear Community College
Associate of Science from Business Administration
Read More