Sharon Flowers
San Antonio
Summary
Energetic customer service representative with strong time management skills who thrives in a fast-paced, dynamic environment. Reliable and punctual team member with organization skills. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
8
8
years of professional experience
Work History
Acquisition Specialist
Victory Capital Management
11.2024 - Current
- Tracked and monitored progress on delivery orders or contracts.
- Reviewed requests for payments under performance-based payment clause.
- Maintained organized file management system to promote accessibility.
- Performed program management review and surveillance activities.
- Maintained documentation for all purchases.
- Collaborated with internal departments to identify and manage demand for material and services.
Banking Member Service Representative
USAA Federal Savings Bank
12.2021 - Current
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Executed wire transfers, stop payments and account transfers.
- Monitored transactions for compliance with regulations and identified supervisor of discrepancies.
- Educated customers about available services, products and bank resources.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Investigated disputes and handled suspected fraud with diligence and attention to detail.
CNA/Unit Clerk
Baptist Health System-Baptist Medical Center
07.2019 - 01.2022
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Professional Bather
PetSmart
10.2017 - 07.2019
- Provided top-notch customer service to every customer and exceptional care to all animals.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
Education
Bachelor of Business Administration - Business Management
The University of Texas At San Antonio
San Antonio, TX05.2025
Associate of Science - Biology
Northwest Vista College
San Antonio, TX05.2020
Associate of Arts - Liberal Arts And General Studies
Northwest Vista College
San Antonio, TX05.2020
High school or equivalent - undefined
Brennan High School
San Antonio, TX01.2016
Skills
- Customer Service
- Service Prioritization
- Schedule Coordination
- Money Transfer Systems
- Reading Comprehension
- Deposit and Withdrawal Management
- High Net Worth Individuals Marketing
Timeline
Acquisition Specialist
Victory Capital Management
11.2024 - Current
Banking Member Service Representative
USAA Federal Savings Bank
12.2021 - Current
CNA/Unit Clerk
Baptist Health System-Baptist Medical Center
07.2019 - 01.2022
Professional Bather
PetSmart
10.2017 - 07.2019
Associate of Science - Biology
Northwest Vista College
Associate of Arts - Liberal Arts And General Studies
Northwest Vista College
High school or equivalent - undefined
Brennan High School
Bachelor of Business Administration - Business Management
The University of Texas At San Antonio
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