Sharon Foster
Port Jervis,NY
Summary
Hardworking Customer Service Representative maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions.
Overview
5
5
years of professional experience
Work History
Manager/Customer Service Representative Lead
Horatio's
10.2019 - 06.2023
- Supervised [Number] [Job Title]s in providing excellent customer service to callers requiring assistance for [Type] and [Type] issues.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Onboarded and trained customer representatives to meet performance and service goals.
- Implemented customer service policies and procedures for consistent performance standards.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Team Member
Oats In Ashton Hills
08.2018 - 05.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
Education
High School Diploma -
Lennon HIgh School
Jamaica WI06.1995
Skills
- Customer Loyalty
- Staff Monitoring
- Call Control
- Inventory Accuracy
- Inquiry Requests
- Maintaining Clean Work Areas
- Clerical Support
- Customer Service and Assistance
- Closing Procedures
- Professional Phone Etiquette
Timeline
Manager/Customer Service Representative Lead
Horatio's
10.2019 - 06.2023
Team Member
Oats In Ashton Hills
08.2018 - 05.2019
High School Diploma -
Lennon HIgh School
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